GE HealthCare · 1 day ago
Senior Customer Service Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expGE HealthCare is a leading global medical technology and digital solutions innovator. The Senior Customer Service Engineer is responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring customer satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
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Responsibilities
Maintains all models specific to CT/PET/MR/Vascular/Surgery/DR modality in the assigned area
Total system level trouble-shooting on complex multi-symptom problems
Daily interface with doctors and technicians on equipment status issues
Acts to ensure satisfaction to primary customers
Helps train others where necessary; identify Sales opportunities and communicate to account team
Assists in the growth and direction of business in his/her geographic area
Responsible for Warranty and PMS contract cost control
Responsibly completes all administration tasks on time
Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Plays a leading role in complex and multifunctional rooms
Shares best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Insure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualification
Required
Qualified to Degree level in Electronics/Electrical engineering or equivalent
Technical analytical skills
4-5 years Field Services experience
Comprehensive knowledge of a Cath labs/C-arms and Digital Radiography
Sought by others for guidance and advice
Preferred
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Benefits
Relocation Assistance Provided
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
2026-01-16
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