Banfield Pet Hospital · 3 hours ago
Client Service Coordinator
Sugar Land, TX
Full-time
Onsite
New Grad, Entry LevelBanfield Pet Hospital is a veterinary service provider dedicated to delivering exceptional care for pets. The Client Service Coordinator (CSC) is responsible for managing client interactions and ensuring a smooth flow of clients and pets through the hospital, while maximizing productivity and client satisfaction.
Health CareHospitalMedical
Responsibilities
Live and exemplify the Five Principles of Mars, Inc. within self and team
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
Conduct administrative functions as necessary
Other job duties as assigned
Qualification
Required
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening Functional
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management
Ability to multi-task
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills
Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc
Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done
Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment
Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others
Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned
Independence – Able and willing to perform tasks and duties without supervision
Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations
Company
Banfield Pet Hospital
Banfield Pet Hospital is a veterinary care agency that specializes in providing proactive and preventive approach to pet health treatments.
Founded in 1955
10001+ employees
H1B Sponsorship
Banfield Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (16)
2023 (13)
2022 (20)
2021 (9)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-11Acquired
Leadership Team
Ludek Janousek
CFO
Jeff Ellison
Chief Operating Officer
Recent News
Coherent Market Insights Pvt. Ltd
2025-11-19
Morningstar.com
2025-11-11
Company data provided by crunchbase