Optum · 6 days ago
Kelsey-Seybold Clinic - Per Diem Associate Service Representative II - North Houston Campus
Houston, TX
Full-time
Onsite
Entry Level
$17.98/hr - $32.12/hr
1+ years expOptum, part of the Kelsey-Seybold Clinic, is one of the nation's leading health care organizations with over 40 locations in Houston. The Associate Service Representative II is responsible for assisting patients with check-in and check-out functions, ensuring a friendly and professional experience while maintaining confidentiality and managing multiple priorities.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Providing assistance to patients in a friendly and courteous manner
Responsible for check-in and check-out functions, including registration and cashiering
Maintaining a neat and professional appearance and an organized work area
Qualification
Required
High School diploma or GED
1+ years of direct face to face customer service experience
1+ years of cash handling or collections experience
One of the following: 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry; 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training; 1+ years KSC CBO, Managed Care or Contact Center experience
Experience with computers and Windows-based software including Word and Excel
Knowledge of customer service principles and practices
Able to maintain strict confidentiality of all personal/health sensitive information
Ability to effectively handle challenging situations and to balance multiple priorities
Fluent in English, verbal and written
Preferred
2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
2+ years of direct face to face customer service experience
1+ years of cash handling or collections experience in a medical office setting
EMR/Epic experience
Basic calculator skills
Bilingual - English/Spanish
Excellent verbal and written communication skills
Basic Math ability
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase