StubHub · 3 days ago
Staff Product Manager - Seller Experience, Post-Purchase
New York, New York, United States
Full-time
Onsite
Lead/Staff
$175K/yr - $270K/yr
8+ years expStubHub is on a mission to redefine the live event experience globally. They are seeking a Staff Product Manager to manage the development of next-generation technologies and impactful features for the Seller Experience, Post-Purchase organization, focusing on improving seller interactions after listing tickets on their platform.
E-CommerceMarketplaceTicketing
Responsibilities
Own the strategy for the Seller Experience, Post Purchase and translate it into a prioritized, measurable roadmap aligned to company goals
Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices
Design and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes
Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives
Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good-faith sellers
Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs
Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties
Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line
Assist with building and developing a more mature seller experience organization
Qualification
Required
8+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems
Shipped scaled, enterprise products, with highly technical foundational, platform like services
Customer obsessed, with demonstrable results in building product led solution to improve the customer experience
Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies)
Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops
Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments
Benefits
Stock incentives
Unlimited Flex Time Off
401k
Premium Health, Vision, and Dental Insurance options
Company
StubHub
StubHub is a ticket marketplace where users buy and sell tickets for sports, concerts, theater, and live events. It is a sub-organization of eBay.
1001-5000 employees
H1B Sponsorship
StubHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (20)
2023 (20)
2022 (4)
2021 (4)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$59.23MKey Investors
ViagogoStephens GroupBEA Systems
2025-09-17IPO
2021-12-23Series Unknown· $39.63M
2021-09-08Acquired
Leadership Team
Connie James
Chief Financial Officer
Recent News
Sports Business Journal
2026-01-23
Crunchbase News
2026-01-22
Company data provided by crunchbase