Savvas Learning Company · 2 days ago
Associate Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expSavvas Learning Company is focused on enhancing relationships with school district partners to maximize the value of their solutions. The Associate Customer Success Manager plays a vital role in ensuring a positive customer experience throughout the implementation journey by collaborating with various teams and proactively communicating with customers.
ConsultingE-LearningTraining
Responsibilities
Works independently with general supervision
Embraces difficult but not complex situations, to ensure internal and external customer satisfaction
May influence others within the job area through explanation of facts, policies and practices
Execute engagement strategy with customers to deepen usage and implementation fidelity through the use of pre-built resources and tools
Utilize data and innovative tools for monitoring customer activities, communicating effectively, and drive expected outcomes
Act as a strong customer advocate across all areas of the business — product, development, marketing, sales, and services
Develop and maintain strong working relationships with Technical Support, Customer Service, Product Managers, and Services personnel
Monitor customer account activity to ensure assigned accounts have positive customer experiences and achieve desired outcomes with SAVVAS products and services
Qualification
Required
Bachelor's degree or PMP certification preferred
3+ years of related industry experience; Sales, technical support, customer service experience, military service, school district experience, or related educational experience
Excellent written and verbal communication skills
An ability to diagnose common customer needs and issues and seek support for an efficient solution
Locate and provide clear instructions for complex processes or systems to ensure understanding by non-technical users
A high level of organization, be self-directed, and process-orientated with the ability to monitor the status of multiple projects simultaneously
An attitude of adaptability in an evolving climate
Proficient Microsoft Office, Google Suite, and PC/Mac experience
Aptitude for collaborating with colleagues via face to face, conference calls, and online meetings
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading as well as when presenting
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important
Reliable attendance and punctuality is critical to successful performance in this role
Ability to lift 25 lbs
Must be able to travel 10% of the time, as there is an occasional need for internal or customer-facing travel
Company
Savvas Learning Company
Built upon a 130-year history, Savvas is recognized as an industry leader and innovator in education.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
B
Bryan Smith
SVP and CIO
T
Todd Cofer
Head of Platform Marketing
Recent News
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