TEKsystems · 7 hours ago
Clinical Customer Service Representative
Renton, WA
Contract
Onsite
Mid Level
$22.50/hr - $22.50/hrTEKsystems is a leading provider of business and technology services, partnering with clients to drive transformation. The Clinical Customer Service Representative will work with various stakeholders to ensure optimal equipment needs for clients, handle documentation for coverage, and support clinical staff in various capacities.
Information Technology
Responsibilities
Work with patients, physicians, therapists, insurance companies and referral sources to optimize the equipment needs for clients
Obtaining necessary documentation and authorizations required for equipment coverage
Assist with clinical, sales support and home transition staff, as necessary
Assist customer service staff to coordinate respiratory-related discharges
Adhere to all established procedures, policies and safety rules
Coordinate clinician schedules and patient set-ups, answer and route clinical staff/patient communications
Scheduling clinical staff to optimize workflows
Perform other tasks as assigned or needed
Qualification
Required
Work with patients, physicians, therapists, insurance companies and referral sources to optimize the equipment needs for clients
Obtaining necessary documentation and authorizations required for equipment coverage
Assist with clinical, sales support and home transition staff, as necessary
Assist customer service staff to coordinate respiratory-related discharges
Adhere to all established procedures, policies and safety rules
Coordinate clinician schedules and patient set-ups, answer and route clinical staff/patient communications
Scheduling clinical staff to optimize workflows
Perform other tasks as assigned or needed
Customer service
data entry
Customer support
medical insurance
Ability to work with a diverse group of people in a caring, personable manner
Excellent public relations and customer service skills
Excellent verbal and written communications skills, including phone demeanor
Ability to read written materials, PC screen, etc
Excellent office skills – (Microsoft Office, Docuware applications)
Ability to learn new equipment and technologies quickly
Ability to lift up to 25 lbs. frequently and over 50 lbs. occasionally to a height of 36 inches
Previous home care experience
Good rapport with referral agencies, physician offices, patients, etc
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase