Plenful · 5 hours ago
Site Reliability Engineer
San Francisco, CA
Full-time
Hybrid
Senior Level
5+ years expPlenful is a company focused on transforming healthcare operations through AI workflow automation. They are seeking a Site Reliability Engineer to ensure the reliability and performance of their systems, working closely with engineering teams to improve operational excellence and handle incident responses.
Artificial Intelligence (AI)Cloud ComputingHealthcareSoftwareData Center AutomationHealth CareIT InfrastructureMachine Learning
Responsibilities
Maintain and evolve alerting so engineers receive clear, actionable signals for anomalies, latency regressions and reliability risks
Define observability standards across metrics, logs and tracing with a focus on reliability, performance and customer impact instead of vanity data
Investigate performance bottlenecks across our distributed systems including serverless task execution, containerized services, workflow orchestration and Postgres
Lead incident response, coordinate root cause analysis and ensure reliability improvements are fully implemented and measured
Improve the reliability of our distributed task processing, including autoscaling behavior, execution patterns, retry logic, rate limiting and failure isolation
Support the stability of our serverless pipelines that process high volume workloads across multiple execution layers
Partner with backend and ML teams on designing resilient mechanisms for scheduling, queueing and workflow execution
Maintain efficient and predictable resource usage across compute, networking and storage
Support security and compliance work including patching, audit readiness and vulnerability management
Participate in the on-call rotation and respond to production incidents quickly and calmly with a focus on restoring stable service and clear communication
Contribute to blameless postmortems, drive follow through on fixes and ensure learnings are documented for future engineers
Qualification
Required
5+ years of professional engineering experience in a B2B, SaaS company
Strong experience operating production systems in cloud environments, ideally AWS
Hands-on experience with serverless compute patterns, containerized services, distributed workflows and Postgres
Solid understanding of observability tooling, performance debugging and system behavior under load
A high ownership mindset, empathy for teammates, straightforward communication and a one team attitude
Comfortable working in a fast paced startup environment with a bias for action and thoughtful engineering judgment
Benefits
Comprehensive Benefits Package: Enjoy unlimited PTO, fully covered health insurance (medical, dental, and vision), meal stipend, health & wellness stipend, 401(k) matching, and stock options.
Mission-Driven, World-Class Team: Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact.
Opportunities for Growth: Strengthen your partnership expertise through collaboration with experienced, high-performing leaders across the organization.
Flexible Work Environment: Employees based in the Bay Area enjoy two days per week in a brand-new downtown San Francisco office. Employees based in other cities enjoy a fully remote work environment with the ability to travel for collaboration.
Company
Plenful
Plenful is a no-code workflow automation and AI platform that optimizes healthcare's manual, administrative workflows.
51-200 employees
H1B Sponsorship
Plenful has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$76MKey Investors
Arena Holdings,Mitchell P. RalesTQ VenturesBessemer Venture Partners
2025-04-30Series B· $50M
2024-05-30Series A· $17M
2023-10-03Seed· $9M
Leadership Team
Joy Liu
Founder & CEO
M
Michael Longo
Chief Revenue Officer (CRO)
Recent News
2025-10-16
Company data provided by crunchbase