Granicus India · 5 days ago
Renewals Specialist
United States
Full-time
Remote
New Grad, Entry LevelGranicus is a company focused on transforming the Govtech industry by connecting governments with their constituents. The Renewals Specialist is responsible for managing and closing existing client accounts, securing subscription renewals, and processing contract documentation in collaboration with various teams.
Computer Software
Responsibilities
Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients
Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system
Review and complete action items on the Salesforce dashboard in a timely manner
Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date
Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate
Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary
Though not a Sales role, the Renewals Specialist should be able to identify upsell, and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement
Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals
Validate client entitlements and other contract attributes
Ensure accurate post-signature processing of orders as they are received. Additional renewals projects as assigned
Qualification
Required
Fluent in Spanish and English
Attention to detail required
Exceptional written and verbal communication skills
Comfortable interacting with all levels of a professional organization
Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media)
Must thrive in an environment of measurable performance management
Strong ability to navigate multiple software platforms
Strong time management and organizational skills
Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment
Preferred
Background in Customer Service, Business Administration, Banking, or Finance
Company
Granicus India
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase