ERIKS North America · 1 week ago
Customer Sales and Service Representative
Baton Rouge, LA
Full-time
Onsite
Entry Level
1+ years expERIKS North America is a solutions-driven national distributor of hoses, gaskets, and conveyor products. They are seeking a Customer Sales and Service Representative to provide direct support to Branch Managers and Sales Representatives in developing existing and prospective customers to meet growth targets.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Must maintain 100% commitment to safety policies and procedures
Partners with Sales Representatives to provide sales quotes
Processes incoming inquiries into company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Branch sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Sales Representatives and Branch management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Builds and maintains strong internal and external relationships
Provides technical/service support to account management, branch management and internal and external customers
Perform other duties as trained and qualified for
Qualification
Required
Must maintain 100% commitment to safety policies and procedures
Partners with Sales Representatives to provide sales quotes
Processes incoming inquiries into company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Branch sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Sales Representatives and Branch management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Builds and maintains strong internal and external relationships
Provides technical/service support to account management, branch management and internal and external customers
Perform other duties as trained and qualified for
Possess excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently and prioritize responsibilities
Must have excellent communication skills, both oral and written
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
Must be able to perform calculations using whole numbers, fractions, and decimals
Moderate computer skills including MS Word, Excel, internet, customer portals and email
Must be able to successfully utilize the company software
Minimum of 1 year Business to Business Customer Service Experience
High School Diploma or Equivalent
Must be 18 years of age or older
Moderate computer skills including MS Word, Excel, internet, customer portals and email
Ability to perform basic math
Reliable transportation is a must
Ability to work nights and weekends, as required
Ability to work overtime, as required
Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Ability to work in a stationary position for extended periods of time
Frequent operation of a computer, keyboard, mouse, and other standard office equipment
Ability to comprehend and follow instructions and safety procedures
Ability to read, write and communicate in English
Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals
Ability to respond to safety signals, alarms, and verbal instructions
Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise
Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required
Preferred
1-3 years of customer service experience in industrial distribution
Previous experience utilizing an ERP system
Product knowledge in hose, gasket and conveyor systems a plus
Benefits
Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
401k with company match
Paid vacation, holidays and sick time
Company
ERIKS North America
ERIKS is a specialized industrial service provider that offers a wide range of technical products, co-engineering and customization solutions, as well as related services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-05-03Acquired
Leadership Team
Terry Subia
Vice President North America Key Markets
Recent News
2025-12-18
2025-12-16
Business Wire
2024-05-05
Company data provided by crunchbase