Municipal Operations & Consulting, Inc. · 12 hours ago
Customer Service Representative – Cypress
Cypress, TX
Full-time
Onsite
New Grad, Entry LevelMunicipal Operations & Consulting, Inc. is seeking a motivated individual to join their team as a Customer Service Representative. The role involves handling customer inquiries, providing information about services, and resolving complaints to ensure customer satisfaction.
ConsultingFacilities Support ServicesService Industry
Responsibilities
Handle incoming customer inquiries via phone and email
Provide accurate and timely information to customers regarding services
Assist walk-in customers
Resolve customer complaints or issues in a professional and efficient manner
Collaborate with other departments to ensure customer satisfaction
Take payments by phone and in person
Maintain customer records and update information as needed
Qualification
Required
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to analyze customer needs and provide appropriate solutions
Proficient in using computer systems and software applications
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Positive attitude and ability to work effectively as part of a team
Preferred
Previous customer service experience with a water utility company
Benefits
Full medical, dental, vision available after 60 days
401 (k) after 1 year of employment
Paid holidays after 90 days
Two weeks paid vacation after 1 year
Company
Municipal Operations & Consulting, Inc.
Excellence in customer service and operations is why Municipal Operations & Consulting, Inc.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase