Senior Financial Analyst, Customer Care Operations jobs in United States
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Victoria’s Secret & Co. · 1 week ago

Senior Financial Analyst, Customer Care Operations

positionReynoldsburg, OH
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$84K/yr - $115K/yr
date3+ years exp

Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. The Senior Financial Analyst will be responsible for budgeting, forecasting, and actualization of Customer Care Services financials while supporting broader Digital Operations and leading analysis around financial performance reviews and business cases.

ApparelBeautyFashionRetail
badNo H1Bnote
Hiring Manager
Wendy McCutcheon
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Responsibilities

Own Customer Care Center financials/P&L and lead the weekly/monthly reporting of key operational metrics and financial performance
Prepare variance and long-term trend analyses to identify opportunities and provide fact-based recommendations
Develop financial models and reports that are dynamic and accurate while clearly presenting key assumptions and findings to executive leadership
Display strong communication skills and high levels of agility, with the ability to meet deadlines and multi-task in a fast-paced environment
Interact confidently with peers, business partners, and leaders, including being comfortable influencing others and leading discussions/presentations
Develop strong cross functional partnerships and provide excellent customer service
Leverage analytical skills to develop business insights; identify and independently solve business problems

Qualification

Financial analysisBudgetingForecastingRetail experienceAdvanced ExcelAnalytical thinkingCustomer serviceCommunication skillsInitiativeCross-functional collaboration

Required

Bachelor's degree in finance, accounting, or related field
3-5 years of financial experience
Excellent verbal and written communication skills
Ability to think analytically and creatively while working in a dynamic, fast changing environment
Demonstrated initiative and drive to achieve results
Ability to work with various levels of management throughout the organization
Advanced PC skills including Excel, Access and PowerPoint

Preferred

MBA or other advanced degree a plus
Experience in retail or apparel manufacturing environment a plus

Company

Victoria’s Secret & Co.

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Glassdoor3.5
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Victoria’s Secret & Co.
dateFounded in 1977
location
Columbus, Ohio, USA
people-size10001+ employees
web-link
https://www.victoriassecret.com/

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
BBRC WORLD
2025-05-20Post Ipo Equity
2021-07-23IPO
2020-09-15Acquired

Leadership Team

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Hillary Super
Chief Executive Officer
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Casey Christine Gates
Senior Raw Material Designer
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Recent News

Benzinga.com
The Hidden Risk Behind Victoria's Secret Rally
2026-01-14
GlobeNewswire
Lingerie Market Analysis and Growth Outlook 2025-2033 Featuring Key Players - Fashion Nova, Hanesbrands, H&M Hennes & Mauritz, Hunkemoller Int'l, Jockey Int'l and More
2026-01-05
Benzinga.com
These Analysts Boost Their Forecasts On Victoria's Secret After Q3 Results
2025-12-08
Company data provided by crunchbase