Rocky Mountaineer · 15 hours ago
Onboard Host (Seasonal Full Time, March to November)
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$19.75/hr - $19.75/hrRocky Mountaineer, a leading luxury rail company, is seeking an Onboard Host to deliver exceptional guest service and create memorable experiences during rail journeys. The role involves providing high-quality service, engaging storytelling, and ensuring the health and safety of guests and team members throughout the journey.
TransportationTravel
No H1B
Responsibilities
Deliver world class service and life changing experiences for guests
Create an environment where guests feel welcomed, engaged, and valued by anticipating their needs, being attentive, and providing a high-quality guest experience
Resolve guest-related concerns by listening with empathy and providing timely resolutions
Prepare and deliver the beverage, meal, and snack services per established standard operating procedures in a positive, polished, and professional manner
Prepare coaches as required (pillows, blankets, galley set up, cart preparation, and daily inventories)
Provide enthusiastic, consistent, factual, and engaging storytelling to Canyon Spirit (CS) guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment with the Storytelling Manual
Maintain a positive attitude with the team to create meaningful moments and achieve extraordinary outcomes
Adapt, if required, to work in multiple railcars with varying teams over a 6-day rail journey
Work closely with other hosts to provide seamless services and address any guest issues
Work with Train Manager and team to coordinate appropriate service timing
Work with Culinary Host and team to document and communicate food quality, presentation, packaging consistency and variations through food audits and communication with leadership
Look for improvements in efficiencies within the operation
Demonstrate strong time management and organizational skills
Ensure all transactions and cash outs are processed as per Standard Operating Procedures
Clean and stock railcars, galleys, and washrooms to set standards at the end of each leg of the journey
Facilitate the training of new team members
Work with the Guest Services Manager, Train Manager, and Leadership team on reducing waste
Maintain correct inventory levels and reconcile as required at the end of each journey
Perform other duties as assigned by the Onboard Leadership team
Actively engages with the various communication tools used across the company (i.e.: Microsoft Teams, Outlook, Connecteam, and Sharepoint)
Adhere to all Canyon Spirit's safety and security standards
Adhere to Canyon Spirit policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce or prevent exposure to hazards and other health risks
Uphold sanitary practices and HACCP guidelines for food handling, general cleanliness, maintenance of galleys, and other service areas
Follow the company's, Colorado's, and Utah's policies when serving alcoholic beverages and food services
Qualification
Required
High School diploma or GED
Fluency in the English language required
If not in possession of food handling and alcohol certifications, it will be a requirement to obtain once hired
Service delivery in a full-service dining environment required
Solid communication and interpersonal skills
Solid public speaking skills and ability to deliver storytelling to 50+ guests
Solid serving and hosting skills
Proficient in Microsoft Suite
Must be over 21 years old
Exceptional physical endurance and emotional resiliency with the ability to work long days
Must be able to lift and carry up to 40 pounds
Able to travel away from home base for up to 6 days at a time
Able to work weekends and holidays
Must be legally allowed to work in the United States through the end of November 2026
Empathetic and compassionate when interacting with guests
Professional and polished presence
Energetic, motivated, hardworking, and committed to delivering excellent guest service
Able to work independently and as part of a team
Professional, accountable work ethic, and self-motivated
Preferred
Current or past certifications in food handling, alcohol service, or first aid, considered an asset
Proficiency in a second language considered an asset
Experience in food preparation or cooking an asset
Benefits
Medical, Dental, Vision care, and Life Insurance
Canyon Spirit is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits.
Short Term Disability, Long Term Disability, and Accidental Death & Dismemberment insurance
Business travel accident insurance and business travel emergency medical insurance
Vacation time, sick time, and company holiday pay
401(k) plan (employee contributions only)
Friends and family rail tickets and packages discount
Two annual complimentary rail pass (beginning your 2nd season)
Seasonal wage increases
Growth opportunities
Fun and inclusive team environment
Company
Rocky Mountaineer
Rocky Mountaineer offers all-daylight luxury train journeys connecting Vancouver to the Canadian Rockies.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tristan Armstrong
Chief Executive Officer
Mark Southern
Senior Vice President and Chief Operating Officer
Recent News
2025-08-15
2025-02-13
Company data provided by crunchbase