Therma · 1 day ago
IT Support Associate
San Jose, CA
Full-time
Onsite
Entry Level
$65K/yr - $85K/yr
1+ years expTherma, a Legence Company, has been a leader in mechanical construction for over 50 years, focusing on exceptional client service across various sectors. The IT Support Associate will serve as the first point of contact for IT-related incidents and requests, ensuring timely resolution and maintaining high customer satisfaction in a fast-paced environment.
Responsibilities
Provide basic IT support and assistance to staff in a prompt, courteous, and empathetic manner
Log incidents and service requests accurately using the IT service desk system (ServiceNow)
Assist users with the operation of hardware such as printers, scanners, and other peripherals
Perform basic troubleshooting and maintenance of desktop computers, laptops, and mobile devices
Diagnose and resolve simple software and hardware incidents, including operating systems and common software applications
Escalate more complex issues to higher-level support teams as necessary
Install and configure new IT equipment under supervision
Create temporary user accounts and reset passwords while ensuring data security
Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately
Communicate effectively with technical and non-technical colleagues at all levels in the organization
Participate in internal training to stay updated with the latest technology and internal system processes
Other duties as assigned
Qualification
Required
High school diploma or equivalent experience
1 + years of experience within the information technology field, including but not limited to PC and mobile device support
Basic knowledge of the following technologies: Dell Desktops and Laptops, Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint, Apple and Android Tablets and Phones
Problem-solving skills and the ability to troubleshoot basic IT issues
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and processes
Customer-focused attitude with a commitment to providing high-quality service
Preferred
Experience with ServiceNow a plus
Benefits
401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting.
Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage.
Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage.
Time Off: Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy.
Expenses: Business travel and related expenses reimbursed per company policy.
Company
Therma
Therma is part of Legence, a Blackstone portfolio company, specially created to be an Energy Transition Accelerator™.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicki Parisi
CFO
Maria Pulido
Senior Human Resources Business Partner
Recent News
2023-03-02
2023-02-12
Company data provided by crunchbase