Transdev North America · 2 days ago
Contract Compliance Specialist
San Francisco, CA
Contract
Onsite
Entry, Mid Level
$20.96/hr - $24.50/hr
2+ years expTransdev North America is a leader in mobility solutions, and they are seeking a motivated Contract Compliance Specialist for their San Francisco Paratransit Office. The role involves monitoring performance of contracted van and taxi operators and ensuring compliance with various regulations, while also conducting inspections and preparing reports.
AutomotiveHospitalityTransportationTravel
No H1B
Responsibilities
Typical work tasks include service quality monitoring using information from SF Paratransit’s scheduling/trip and debit card transaction databases, van and taxi inspections and submission of various reports on service quality
Must be capable of inspecting service provider facilities, records, vehicles and “audit” training programs including those on passenger assistance, disability awareness, sensitivity, substance abuse, etc
Candidate must be capable of conducting follow up on specific complaints, especially those of a serious or recurring nature
This candidate must be capable of developing and regularly filing a variety of reports, including field observation reports, general field/office activity summary reports various transaction and trip audit reports, and special reports as directed, and must be capable of working with data accessed from multiple databases
Some verification of trip provision through both telephone communications with passengers and visual monitoring will be required
Will be required to coordinate oversight of federal, state and local and contractual requirements such as FTA drug/alcohol testing standards, NTD reporting, SFMTA annual reporting, City and County of San Francisco taxicab ordinances and the SFMTA’s minimum taxicab requirements
Attend regularly scheduled service provider, transit agency advisory committee or subcommittee meetings, and/or public meetings as needed, as well as driver training sessions, and training for supervisors and other personnel
Attend and prepare minutes for at least one public meeting, quarterly, along with disseminating meeting announcements and recording meeting minutes
Regular public presentations on the rules and procedures of SF Paratransit programs, in both instructional and community outreach settings; written presentations when needed
Coordinate, organize, and maintain communication related to programs such as Group Van and Stair Assist
Support and work with Transit Planner on projects such as those relating to van services
General office work including data entry, filing, assisting in call center operations
Other duties as assigned
Qualification
Required
High School Diploma or equivalent
Minimum of two years work experience
Valid California drivers license - no more than two moving violations in the last five years; no DUI's allowed
Availability to work shifts or flexible work schedules as needed
Excellent written and verbal communication skills in English
Proficiency with MS office products
Office, data entry, or administrative experience
Basic knowledge of vehicle preventive maintenance programs
Ability to read and comprehend federal provisions, state and local laws, and contract provisions
The successful candidate must possess proficient computer skills and be capable of properly managing work time including balancing multiple tasks with varying deadlines and objectives
Good documentation skills, time management skills and ability to work in a team environment with minimal oversight are necessary
This individual must be creative, energetic, and reliable and must act professionally at all times when interacting with the public and team members
Preferred
Four-year college degree or a minimum 2 years of college preferred
Knowledge of municipal/public transportation concepts, such as ADA Paratransit and exposure to federal, state and local laws preferred
Experience with transit scheduling software such as Trapeze PASS
Benefits
Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision
Paid time off & vacation
Company
Transdev North America
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Hendricks
Chief Executive Officer
Fred Craig, Jr. PE
Chief Operating Officer Transdev Rail Inc.
Recent News
2025-10-17
Transdev North America
2025-06-24
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