XBOW · 8 hours ago
Technical Customer Success Manager (AMER)
United States
Full-time
Remote
Mid Level
$120K/yr - $200K/yrXBOW is redefining the future of cybersecurity with its autonomous pentester powered by AI. They are seeking a Technical Customer Success Manager to ensure a smooth customer journey, support a diverse customer base, and advocate for product improvements while managing the post-sale lifecycle efficiently.
ComputerNetwork Security
Responsibilities
Serve as the primary point of contact and for a large and growing portfolio of customers
Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks
Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams
Develop and own repeatable workflows to scale self-service–led entry with product-led expansion
Collaborate closely with both product and sales teams to align on strategy and execution
Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code
Represent the voice of the customer internally to drive adoption and continuous improvement
Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes
Navigate product questions with confidence, escalating appropriately even without deep domain knowledge
Qualification
Required
Experience in a technical customer-facing role at a SaaS or cybersecurity startup
Familiarity with application security or developer tools
Background in technical program management or scaled customer success
Ability to perform product demos and customer training sessions
Experience with automation, support tooling, or scaled outreach
Benefits
Competitive salary and a meaningful equity package
Company
XBOW
XBOW operates autonomously, carrying out commands and analyzing the results to achieve higher-level objectives.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$117MKey Investors
Altimeter CapitalSequoia Capital
2025-06-24Series B· $75M
2025-01-01Series A· $22M
2024-07-16Seed· $20M
Leadership Team
Jonaki Egenolf
Chief Marketing Officer
Nico Waisman
Head of Security
Recent News
2025-12-11
2025-11-27
Company data provided by crunchbase