BRS · 11 hours ago
IT Service Specialist II
San Antonio, TX
Full-time
Onsite
Mid Level
$48K/yr - $56K/yrEagle Integrated Services, LLC (EIS) is a government contracting and consulting firm supporting several federal agencies and military installations across the U.S. They are seeking an IT Service Specialist II to provide deskside support and resolve technical issues for users at Joint Base San Antonio. The role involves troubleshooting hardware and software problems, maintaining operational baselines, and providing technical support in a call center environment.
AdviceBusiness DevelopmentManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Professionally communicate with customers while being able to breakdown technical information for customers to understand
Provide deskside support in the following categories: LAN, WAN, wireless LAN, software, hardware, network, administrative, virtualized private network (VPN), and special projects as approved by the Government and as directed by other DHA Enterprise Support Elements for systems supporting primarily Non-Classified Internet Protocol Router Network (NIPRNet) systems
Maintain workstation/laptop operational baselines through established processes and procedures that include potential or periodic risk reviews as required by DHA Enterprise Support Teams and/or as mandated by DoD/DHA policies and directives
Provide hardware support inclusive of, but is not limited to on-site IT support, troubleshooting, integration, configuration, and installation of authorized hardware software and peripherals. The Contractor shall assist with all required equipment staging, burn-in, installation, and testing
Resolve computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems
Escalate complex technical issues to appropriate MHS ServiceNow assignment group
Responds to trouble tickets to resolve user problems
Under general supervision, provide technical software, hardware and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required
Maybe required to work across multiple departments such as Desktop Support, Asset Management, Integration or Knowledge Management as required
Qualification
Required
Must have experience with Windows 11 operating system
This position is pending a T3 for suitability background investigation
Certification requirements to meet IAT II, CE requirements (Sec+ plus a computing level certification)
Education requirements are a bachelor's degree or equivalent experience
Benefits
Paid holidays
Paid time off including sick and vacation leave
Medical, dental and vision insurance
Flexible spending accounts
Short and long term disability
Company paid life insurance
401(k) with a company match
Discretionary profit sharing
Tuition reimbursement
Company
BRS
BRS is an advisory firm that specializes in bid coaching, tenders, project performance, procurement, and organization development services.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kym Williams
Managing Director
Nicole Williams
Founder & Director
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