McMaster-Carr · 1 month ago
Leadership, Strategy, & Operations - Products & Publishing
Greater Chicago Area
Full-time
Onsite
Senior Level
$175K/yr - $390K/yrMcMaster-Carr is a leading e-commerce company trusted by industrial customers for over 120 years. The role involves leading high-impact work in the Products and Publishing management team, with responsibilities including owning product lines, accelerating writing with AI, strengthening the supplier base, launching website features, and managing teams to explain industrial concepts.
Customer ServiceLogisticsManufacturingPublishingSupply Chain Management
No H1B
Responsibilities
Own a product line. Take full ownership of a product category and make decisions that directly shape our business and improve customer outcomes. The insights you gather—from customer feedback to industry developments to patterns across our broader offering—will guide what we sell and how we present it. Your choices will help customers find what they need faster, make better decisions, and get back to work with confidence, while driving growth for McMaster-Carr
Accelerate great writing with AI. Build and refine an AI-powered assistant that helps our copywriters work faster and smarter—supporting a growing product offering and ensuring customers have helpful, engaging information when comparing products and making decisions
Strengthen our supplier base. Assess the health of our supplier network and recommend changes to ensure we’re sourcing from high-quality manufacturers with competitive pricing and reliable delivery. Your work will improve product availability, reduce risk, and support better outcomes for both the business and our customers
Launch new website features. Collaborate with our tech teams to design, test, and scale features that improve how customers navigate and interact with our site. Whether you're streamlining search, enhancing navigation, or introducing new designs, your work will help customers find the right products faster and with less effort
Lead teams that explain industrial concepts for customers. Manage research and creative teams that make complex industrial ideas easy to understand. By delivering clear, useful explanations, you’ll help customers solve problems more effectively and choose the right products with confidence
Qualification
Required
Experience in consulting, engineering, banking, or related fields
Ability to shape direction and drive results
Comfortable working in ambiguity and taking ownership of outcomes
Strong collaboration skills to build trust and share context
Experience in managing teams and leading projects
Ability to analyze customer feedback and industry developments
Experience in product management or ownership
Familiarity with AI technologies and their application in writing
Experience in assessing supplier networks and making recommendations
Ability to collaborate with tech teams to design and launch website features
Experience in explaining complex concepts in an accessible manner
Benefits
100% tuition reimbursement
Informal and formal mentorship
Employee resource groups
Medical, dental, pharmacy, and vision plans with no monthly premiums
Inclusive, all-gender benefits
Paid parental leave for all new parents
Adoption and surrogacy assistance
First-time home buyer assistance
Industry-leading company-funded retirement accounts
Paid vacation and personal time
Company
McMaster-Carr
McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities.
Founded in 1901
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allison Thomas
Human Resources Partner
Amanda DeCanio
People Partner
Recent News
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