PayPal · 1 week ago
Sr Staff Content Designer, Platforms & Tools - E2E Servicing
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expPayPal has been revolutionizing commerce globally for more than 25 years, empowering consumers and businesses to thrive in the global economy. The Sr Staff Content Designer will lead complex projects, collaborate with teams to resolve user experience issues, and mentor junior team members to enhance global content design practices.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Develop clear objectives and priorities within content design to deliver results and meet organizational goals
Influence decision-making at the senior leadership level
Perform the most highly complex work assignments using domain knowledge and extensive business expertise
Develop and deliver innovative content design strategies that enhance user experience and benefit customers and/or clients
Lead major business projects which impact the content design unit or the product function
Design, evaluate, and select process, product, and service improvements based on thorough understanding of business needs and industry trends
Pitch, plan, and craft experiences and interface content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications)
Define, present, and align stakeholders on holistic content and design strategies, scalable patterns and frameworks, and detailed language decisions
Set direction and drive execution of complex programs by setting stakeholder expectations, independently prioritizing workstreams and tasks, guiding peers across disciplines, and collaborating across teams
Partner with PM and design leaders on product strategies and narratives, journey mapping, service blueprinting, and UI frameworks
Lead and oversee audits, pitch and shape research studies, and spearhead experimentation programs to gather insights, evaluate solutions' impact, and drive improvements to product experiences
Qualification
Required
8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Preferred
12+ years relevant work experience writing and designing for digital products
5+ years experience leading complex projects and programs
Experience navigating complex technologies, sensitive data, and/or highly regulated domains such as financial services, payments, healthcare, or advertising technology
Experience with defining, evolving, and maintaining content standards, such as style and terminology guidelines
Familiarity with localization and accessibility best practices
Working knowledge of Figma or similar standard design tools
Experience or interest in designing with and for generative AI/LLM-based systems
Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-25
2026-01-24
PYMNTS.com
2026-01-24
Company data provided by crunchbase