Alfa Laval · 8 hours ago
Digital Service Engineer Intern
Warminster, PA
Internship
Onsite
Intern
$22/hr - $27/hrAlfa Laval is a pioneering company focused on developing world-leading technologies in vital areas such as energy, food, water, and shipping. The Digital Service Engineer Intern will be responsible for providing technical support to customers, executing services according to the digital service catalogue, and contributing to the overall success of the organization.
Energy EfficiencyIndustrialMachinery ManufacturingMechanical EngineeringMiningTest and Measurement
Responsibilities
Responsible for executing and providing technical support to customers: remote commissioning, installation inspection, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site and remotely
Help customers to identify the needs, and perform remote troubleshooting, identification, and analysis of the customer’s equipment (DEC/HSS/GPHE) problem
Troubleshoot, investigate, and resolve customer equipment technical problems remotely
Monitor the connected equipment and proactively support customers remotely and prepare monthly status reports for customers
Act as back up for Digital Service Coordinator to perform weekly status check on connected equipment
Support Digital Service Coordinator with technical expertise for them to plan and prepare the digital services
Receive training and deploy customer centric experience, give feedback to service sales team and continuous improve customer interaction in the digital arena
Open and handle customer cases in case management tool
Prepare service report along with observations & recommendation based digital services provided to customers
Support field service technicians before/during/after performing field service at customer site
Communicate equipment related changes and technical upgrade to customers
Train customers on product and operation of equipment remotely
Report unsafe practices, incidents, and work for continuous improvement
Support and teamwork with the marketing team to promote Digital Services on social media and internally
Proactive service advice to customers relating to the 360 service portfolio. Identify upgrade opportunities and communicate to sales organization
Update equipment and customer info in Installed Base when discover discrepancies
Be able to work on weekdays and weekends on a rolling schedule if required
Travel occasionally up to 25% for training and team meetings
Qualification
Required
Currently pursuing bachelor's degree in engineering or related field
Be solution driven and focus on achieving results and ensure that key objectives are met
Take responsibility for actions with a ‘can-do' attitude
Influence events actively and make tough decisions when required
Identify urgent decisions and make decisions under pressure
Take calculated risks on the basis of adequate information and analysis
Be able to help customers identify their needs and explain technically complex topics so it is easy for customers to understand
Understand service customers' needs on a basic level
Put the customer first and be eager to please them in line with company standards
Good reporting and documentation skills
Excellent communication and interpersonal skills to engage effectively with customers
Strong desire to provide quality service with a team approach to achieve customer satisfaction and build / maintain relationships
Ability to work independently and collaboratively in a dynamic team environment
Attention to detail and strong organizational abilities to manage multiple cases simultaneously
Preferred
Experience of working in case management and planning tools is a plus
Experience of utilizing Microsoft Office tools (Project, Excel, SharePoint)
Benefits
Healthcare
Dental and vision plans
A robust wellness program
Generous 401(k)
Paid holidays
Paid time off benefits
And more
Company
Alfa Laval
Alfa Laval is a supplier of products and solutions for heat transfer, separation, and fluid handling technologies.
Founded in 1883
10001+ employees
H1B Sponsorship
Alfa Laval has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (6)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-05-17IPO
2000-08-01Acquired
Leadership Team
Fredrik Ekström
CFO
Recent News
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2025-12-16
Company data provided by crunchbase