Senior Customer Success Engineer (West Coast) jobs in United States
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solo.io · 1 day ago

Senior Customer Success Engineer (West Coast)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date2+ years exp

Solo.io is a VC-backed company that enables organizations to connect, secure, and observe modern applications through their leading API and Service Mesh Management Platform. The role involves providing expert guidance to customers, developing strong relationships, troubleshooting complex issues, and engaging with the community to foster adoption of Solo.io products.

AppsCloud ComputingDeveloper APIsInformation TechnologyInternetSoftware
badNo H1Bnote

Responsibilities

Provide daily expert guidance to existing customers
Develop strong relationships with customers, sales, and product teams
Proactively guide customers through their architectural and product setup and decisions
Troubleshoot and solve complex situations collaborating with Developers and Field Engineers
Contribute to Solo.io projects by submitting issues, pull requests, and documentation
Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility
Manage stressful situations with calm professionalism, empathy, and compassion
Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions

Qualification

KubernetesGoJavaNode.jsTroubleshootingCommunication skills

Required

At least two years of hands-on experience with Kubernetes
Working knowledge of Go, Java, Node.js or related, modern programming language
Ability to dig into code to troubleshoot
Strong written and verbal communication skills

Company

solo.io

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Solo.io delivers cloud-native API and service mesh solutions, built on Istio and Envoy, to secure and scale apps across any environment.
dateFounded in 2017
location
Cambridge, Massachusetts, USA
people-size51-200 employees
web-link
https://www.solo.io

Funding

Current Stage
Growth Stage
Total Funding
$171.5M
Key Investors
Altimeter CapitalRedpoint
2021-10-07Series C· $135M
2020-10-01Series B· $23M
2018-12-10Series A· $11M

Leadership Team

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Idit Levine
Founder & CEO
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Christian Posta
VP, Global Field CTO
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Recent News

The New Stack
Solo.io Open Sources Agentregistry, With Support for Agent Skills
2025-11-14
Solo.io
Solo.io Brings Agent Skills to the Kubernetes Ecosystem
2025-11-13
SiliconANGLE
Reshaping the stack: Inside the open-source forces driving AI’s next chapter
2025-11-08
Company data provided by crunchbase