Technica Corporation · 2 days ago
Customer/Client Engagement Manager (Federal Programs)
US-VA-Dulles
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expTechnica Corporation is focused on providing exceptional professional services and innovative technology solutions, particularly to the Department of Defense and other Federal Agency customers. They are seeking a Customer/Client Engagement Manager (Federal Programs) to enhance customer trust, satisfaction, and program growth through strategic engagement and collaboration with Program Managers.
Information ServicesInformation TechnologyProfessional ServicesSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Partner with Program Managers to support and enhance customer engagement strategies across assigned programs
Build strong, trusted relationships with mission, functional, and senior customer stakeholders, expanding Technica’s relationship footprint beyond day-to-day execution
Serve as a senior escalation support and alignment resource, partnering with Program Managers to help resolve customer concerns while preserving PM ownership and accountability
Identify and surface program expansion, task order, and follow-on opportunities through customer engagement and operational insight
Collaborate with PMs, Capture, and BD teams to help shape opportunities, provide customer context, and support win strategies
Strengthen recompete readiness by maintaining consistent customer engagement and sentiment throughout contract performance
Operate as a partner to PMs
Complement PM delivery leadership by focusing on stakeholder engagement planning, strategic customer conversations, and long-term account health and growth
Reinforce PM authority and credibility with customers while avoiding role confusion
Establish proactive customer feedback loops and engagement cadence
Monitor delivery and relationship signals that could impact customer satisfaction
Partner with PMs to support year-round CPARS positioning, not just evaluation periods
Coordinate across operations, delivery, contracts, pricing, security, and leadership to align internal actions with customer expectations
Help ensure customer commitments are clearly understood, realistic, and consistently met
Qualification
Required
Active Secret Security Clearance
Bachelor's degree and/or equivalent education and experience
12 years of experience in federal government contracting with exposure to DoD and/or Intelligence Community customers
Proven success building and sustaining strong customer relationships in a delivery-oriented environment
Experience identifying and enabling program growth or expansion
Demonstrated ability to partner effectively with PMs and cross-functional internal teams
Strong communication skills and executive presence with government stakeholders
Preferred
Experience operating in a two-in-a-box model alongside PMs
Prior experience in customer relations, account management, client management, or growth-adjacent roles
Experience supporting recompetes, follow-on task orders, or contract expansions
Familiarity with CPARS processes and performance evaluation dynamic
Proven experience managing programs of $25M+ and/or with FTEs of 40+
Company
Technica Corporation
Technica Corporation provides advanced IT solutions to the Department of Defense.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Miguel Collado
CEO, CTO and President
Recent News
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