Path Resorts · 4 hours ago
Customer Service Representative - Member Advocate
Sanbornton,NH,US
Full-time
Onsite
New Grad, Entry LevelPath Resorts is seeking a Customer Service Representative - Member Advocate to support and maintain strong relationships with their vacation club members. The role involves handling inbound and outbound member communications, assisting with bookings, and performing various administrative tasks to enhance the member experience.
Hospitality
Responsibilities
Answer inbound member phone calls in a courteous and professional manner
Take member payments over the phone for loans and maintenance fees and enter them into the financial system
Make outbound calls to members to enhance the member experience, including follow-ups, feedback collection, and membership customization opportunities
Assist members with booking vacations through our resorts and vacation affiliate
Respond to member emails and draft written communications as needed
Collaborate with internal departments and escalate member concerns appropriately
Assist with administrative tasks including mailings, scanning, filing, and document management
Support the Contracts & Billing Manager with additional tasks as assigned
Contribute ideas that help improve products, processes, and member engagement
Qualification
Required
Customer-service oriented with strong communication and interpersonal skills
Strong attention to detail and accuracy
Ability to maintain a professional and positive demeanor
Team-oriented with a willingness to take on varied responsibilities
Comfortable working with multiple departments and levels within the organization
General computer proficiency with working knowledge of Microsoft Office (Word, Excel, Outlook)
Ability to clearly explain products, services, and policies to members
Must be able to work a scheduled shift of 9:30am to 6pm, Monday thru Friday
High School Diploma or equivalent required
Benefits
401(k) and health insurance
Paid vacation and paid holidays
Resort amenities usage including fitness center, pool, golf course, laser tag, and more
Company
Path Resorts
Path Resorts represents three generations of family business dedicated to showcasing the natural beauty of New Hampshire’s Lakes Region through an independently-minded hospitality offering.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase