denova collaborative health · 2 months ago
Billing Specialist - Patient Collections
Hybrid Remote, Phoenix, Arizona
Full-time
Hybrid
Entry Level
1+ years expDenova Collaborative Health is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. The Billing Specialist – Patient Collections is responsible for providing patient-facing billing support, resolving outstanding balances, and ensuring timely payments while maintaining revenue cycle integrity and delivering a positive experience for patients.
Health CareMedicalWellness
Responsibilities
Manage patient billing and collections activities, including sending statements, portal/text reminders, and follow-up notices
Conduct outbound calls to patients to secure payment or establish approved payment arrangements
Process cards on file for scheduled visits and outstanding balances per policy
Review patient accounts to validate balance accuracy and confirm proper insurance processing
Escalate discrepancies to billing or posting teams when corrections or adjustments are needed
Educate patients on billing and insurance concepts (EOBs, co-pays, co-insurance, and deductibles) in a clear and supportive manner
Document all communication and collection efforts accurately within the EHR/PM system
Track accounts requiring additional follow-up and prepare reports for management as needed
Maintain patient confidentiality and comply with HIPAA and all applicable state/federal regulations
Collaborate with billing and posting teams to support overall revenue cycle operations
Perform other related duties and projects as assigned
Qualification
Required
High school diploma or equivalent required; post-secondary coursework or certification in Medical Billing & Coding or Healthcare Administration preferred
Minimum 1 year of experience in medical billing, patient collections, or revenue cycle operations in a healthcare setting
Strong communication and interpersonal skills, with the ability to explain billing information clearly and professionally
Knowledge of EHR/PM systems, insurance processes, and payment posting workflows
High attention to detail, accuracy, and ability to manage multiple accounts efficiently
Empathetic and persuasive communicator with excellent problem-solving abilities
Must uphold strict compliance with HIPAA and maintain patient confidentiality at all times
Preferred
Post-secondary coursework or certification in Medical Billing & Coding or Healthcare Administration
Bilingual (English/Spanish) strongly preferred
Benefits
Comprehensive low-cost medical, dental, and vision insurance.
Generous retirement plan with a 3.5% company match.
Secure your future with both long and short-term disability options.
Enjoy holiday pay, PTO, and life insurance benefits.
We offer an employee wellness program and fantastic discounts for all Denova team members.
Company
denova collaborative health
Denova Collaborative Health provides virtual medical care, addiction treatment, and employee health program services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Graham Johnson
Chief Executive Officer
George Orras, PhD, MBA, LCSW
Chief Clinical Officer
Recent News
2025-10-23
Phoenix Business Journal
2025-03-01
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