ViaPath Technologies · 1 week ago
Sr Analyst, Applications Support
US-PA-Pittsburgh
Full-time
Hybrid
Senior Level
5+ years expViaPath Technologies is seeking a Senior Analyst Applications Support to serve as an advanced resource for supporting end users of a jail management software platform. This role involves handling complex workflow issues, mentoring junior analysts, and partnering with development and product teams to resolve systemic problems and implement enhancements.
Management Information SystemsTelecommunications
Responsibilities
Lead resolution of complex user issues and workflow challenges
Mentor and guide junior analysts on troubleshooting and best practices
Analyze recurring issues and recommend process or configuration improvements
Perform detailed root cause analysis on recurring issues and document findings
Escalate software defects to development teams
Gather business process details and customer requirements for enhancement requests and escalate to product teams
Create and maintain advanced documentation and training materials
Perform moderate SQL queries for data validation and reporting
Review application logs to identify errors and assist in troubleshooting
Restart services in a Windows environment when necessary
Use remote connection technologies (VPN, Remote Desktop) to connect to customer environments
Perform environment analysis to diagnose connectivity or performance issues
Manage application certificates (adding, creating, and troubleshooting)
Participate in on-call rotation and provide escalation support
Assist with user acceptance testing for new releases
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience in software support or related field
5+ years of experience supporting enterprise software applications
Strong SQL skills and ability to analyze data for issue resolution
Ability to restart services and perform troubleshooting in Windows environments
Experience using remote connection technologies (VPN, Remote Desktop)
Knowledge of environment analysis and performance troubleshooting
Experience managing certificates (SSL/TLS) within application environments
Excellent communication, leadership, and analytical skills
Ability to manage complex issues and drive continuous improvement
Ability and willingness to meet the requirement of working a rotating on-call schedule
Preferred
Experience in corrections or justice-related workflows strongly preferred
Benefits
Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
Flexible Time Off (FTO) – Including vacation and sick time
Company Holidays
Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.
Company
ViaPath Technologies
ViaPath Technologies provides communications and management technology services.
1001-5000 employees
H1B Sponsorship
ViaPath Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Deb Alderson
President & CEO
Recent News
Company data provided by crunchbase