Ampcus Inc · 17 hours ago
Contractor - Human Resources
Pensacola, FL
Full-time, Contract
Onsite
New Grad, Entry LevelAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a highly motivated Shared Services Advisor to provide guidance and support across various shared services functions, optimize operations, and resolve employee inquiries. The role involves answering inbound calls from employees, maintaining knowledge of HR services, and ensuring compliance with HR policies.
Data ManagementInformation Technology
Responsibilities
Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day
Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
Perform functions in adherence to defined service level agreements
Ensure compliance with all HR related policies, practices, and procedures
Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
Provide research on process improvements; provide information to senior staff and leadership as directed
Qualification
Required
Advanced customer service focus and relationship management skills
Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
Familiarity with various Human Resource issues, services, and systems
Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem-solving skills
Effective skill exercise initiative and using good judgment to make sound decisions
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective verbal and written communication skills
Preferred
Previous call center experience
Exposure to human capital management systems
Familiarity with Client products, services, programs, policies, and procedures
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase