Metasys Technologies · 4 weeks ago
Onsite (Customer) Service Technician
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$18.75/hr - $26.44/hrMetasys Technologies is a company that focuses on providing customer service solutions. They are seeking an Onsite (Customer) Service Technician to offer outstanding service, manage customer relations, and utilize electro-mechanical skills to repair devices.
Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
Responsibilities
Offer outstanding service to our clients
Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction
Use electro-mechanical skills to repair devices
Client provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge is essential in helping you learn our industry quickly. Must take responsibility for customer satisfaction. You may be the only person who is visible to the client and serve as the primary customer contact, and provides all maintenance, production, and supply inventories of assigned equipment. Your client interactions are very important
To this end, you must provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Client personnel as required
As needed and requested, you must deliver customer training on assigned products to improve end user knowledge of equipment functionality
Qualification
Required
Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits
Ability to read and comprehend electrical schematics to properly troubleshoot systems
Past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran
Superior time management skills and RELIABILITY
Valid driver's license, appropriate insurance coverage, and a clean driving history
Ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday
Understanding of company and customer service culture
Clear understanding of expectations in reference to call load, territory alignment and client satisfaction
Thorough knowledge base of the equipment and inventory needs to support your territory/site
Ability to actively and correctly complete service calls independently
Company
Metasys Technologies
Metasys Technologies is a staffing company that provides recruitment assistance.
Founded in 2000
501-1000 employees
H1B Sponsorship
Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase