Continua Interiors · 1 day ago
Key Account Manager
Madison or Milwaukee, WI, WI
Full-time
Onsite
Mid Level
3+ years expContinua Interiors is on a mission to transform the way people work, learn, and heal across the Midwest. The Key Account Manager will be responsible for managing existing client relationships, ensuring customer satisfaction, and supporting sales initiatives to grow accounts.
ArchitectureInterior Design
Responsibilities
Track and Maintain Customer Satisfaction
Manage existing relationships
Manage Day 2 projects and pricing
Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction
Create a cadence of communication to stay top of mind to assigned accounts/projects
Identify, develop, and grow consultative relationships with key contacts for assigned accounts
Track customer satisfaction in weekly department meeting
Attend and assist with Annual Business reviews for specified clients
For projects that require design, work with design team to provide product solutions and specifications for budget development. Lead team on final deliverable and present to client
For projects where a designer is not involved (ancillary projects), present and specify ancillary product solutions and create deliverables in PowerPoint, Scout, etc
Track, analyze, and report results regarding sales activity and accurate monthly sales forecasts within assigned accounts
Company team structure evolves, support sales team with project coordination tasks such as scheduling, status reports, punch list orders, etc
Assume responsibility for growing existing accounts
Identify gaps in product and service for assigned accounts
Find ways to increase gross profit for existing customers
Act as the main point of contact for day-to-day business and strategize with the sales executive on how to create growth
Nurture the long-term potential of smaller accounts in high-growth industries
Conduct weekly touchpoints with dormant and existing accounts
Monitor organizational changes or realignments that may affect future purchasing behavior or decision-making within assigned accounts
Understand the marketplace and market segments. Maintain an awareness of Continua’s competitors within key existing accounts
Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts
Establish regular communication with Senior Sales Executives regarding long-term account objectives and pricing strategies
Qualification
Required
Bachelor's Degree in Design, Business, or a related field
3-5 years of experience in account management, sales, design, or project management within the commercial office furniture industry or a related field
Proficiency in the Microsoft Office Suite and a willingness to learn other systems and programs
Strong written and verbal communication skills
Ability to work effectively within a clearly defined business process
Capability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances
A resilient mindset to navigate potential changes under tight turnaround times
Ability to serve as a resourceful problem solver: quickly clarifying the nature of a challenge, evaluating alternatives, and proposing solutions
Ability to quickly learn and master new software
Skills in professional communication with a willingness to develop and invest in strong relationships with customers and team members
Willingness to attend networking events, out-of-state industry training, and customer events as required
Ability to travel to customer sites throughout the state as needed
Preferred
Design experience preferred
CAP specification highly preferred
Benefits
A State-of-the-Art Facility with incredible technology throughout and a multitude of workspaces at your disposal
Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
Quarterly All Company Meetings
Community Service opportunities
Company social hours
Ability to use your talents and strengths to make a positive impact
Company
Continua Interiors
Continua Interiors provides integrated workplace solutions, furniture, audio-visual systems, and architectural elements services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase