Epiq · 1 day ago
Legal Technology Learning Specialist
Greater Phoenix Area
Full-time
Onsite
Mid, Senior Level
$81K/yr - $114K/yr
5+ years expEpiq is a company where employees are passionate about their work. The Legal Technology Learning Specialist will focus on developing and delivering training programs for legal software applications, ensuring that all firm employees advance their competencies through effective learning opportunities.
Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech
Responsibilities
Develop, deliver, and maintain the in-house learning and development programs focused on legal software applications enabling learning opportunities that advance the competencies of all Firm employees
Create and maintain training materials in appropriate and impactful delivery formats
Conduct training classes (both 1:1 and remote classroom delivered); develop e-learning courses, videos, workbooks and study guides
May serve in different capacities supporting the Project Management Office and liaise with all administrative departments to ensure consistent messaging and highest quality content delivery Firm wide
Work with Technology Services Department and Human Resources to onboard and train attorneys, support staff, and administration on any material related to Firm business
Collaborate with the Service Desk leadership and team to identify learning needs and trends off end user service tickets
Administers the Learning Management System and creates various learning initiatives as required (security awareness, virtual office setups)
Creation and delivery of Skills Assessment program for staff
Effective management of the Learning Management System (LMS)
Maintain a consistent training calendar including soliciting content from SMEs across the Firm and offering learning opportunities in a variety of formats
Categorize, standardize, and maintain the different technical documentation in use at the Firm based on type of work and usage
Create new learning opportunities by partnering with user-facing departments and translating need / problem into content / solution
Assist developing and maintaining class materials, e-learning courses, and on-demand online training libraries
Stay current on latest software versions, emerging industry trends, new technologies, concepts, and techniques. This includes networking internally with other departments and other legal technology professionals to better understand the training requirements for the legal industry
Ensure supporting materials are available and up to date for course participants
Deliver training in the most cost-effective yet creative manner, utilizing formats that resonate with the audience’s learning styles and schedule
Partner with application owners to continuously increase the level of efficiency and productivity of end user software applications by:
Creation of individual and group, position and practice specific learning plans
Participation in beta testing, User Acceptance Testing and new application onboarding and change management
Development and delivery of classes and e-learning
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in Education, Communication, Liberal Arts, Computer Science, Information Systems or equivalent combination of education, technical certification and work experience in teaching/training required
Five years of experience in training, teaching or technology position/environment required; legal experience preferred
Excellent communication skills including speech, grammar and writing
Extensive knowledge of PC environments with an emphasis on the Microsoft Suite of applications and screen recording/eLearning authoring tools such as Adobe Captivate or Techsmith Snag-It and/or Camtasia, Powtoon, Elucidat, Articulate 360, etc
Experience with uploading interactive SCORM compliant content and LMS administration
Must be comfortable asking questions, getting detail and translating concepts to all personalities and learning styles
Able to work independently or as part of a team
Preferred
Adult learning teaching experience and/or three years of office work, legal highly desired
Experience in public speaking and training
Excellent writing, editing, communication, organization, and interpersonal relationship skills
Desire and ability to learn new software and update or develop related training courses
Must be able to perform the duties of the position with time constraints, interruptions, and busy attorneys and staff and be able to treat all matters in a discrete and confidential manner
College degree or equivalent experience; Microsoft Certification a plus
Law firm Applications training experience required including, but not limited to: DocXTools, Adobe Acrobat, Nuance, Best Authority, Workshare, Litera, iManage FileSite/DeskSite, NetDocs, eDocs, and BigHand
Thorough knowledge of Windows-based computer software applications including MS Office, document management systems, presentation and diagramming and charting software programs
Strong written communications, interpersonal, customer service and teamwork skills
Ability to organize and prioritize multiple assignments, use initiative and judgment to accomplish results
Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading
Self-starter, proactive; able to demonstrate initiative; detail oriented
Team player and ability to work under pressure
May require occasional travel
Ability to support all shifts in a 24/7 support center
Benefits
May be eligible for an annual bonus
Company
Epiq
Epiq Systems provides legal process outsourcing (LPO) services in the United States and internationally.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-07-27Post Ipo Equity
2016-07-27Acquired
1997-02-04IPO
Leadership Team
David Dobson
Chairman & Chief Executive Officer
Brad Scott
President and Chief Operating Officer
Recent News
globallegalchronicle.com
2025-11-15
Epiq Systems Inc
2025-11-10
Company data provided by crunchbase