Great Plains Ventures, Inc. · 1 week ago
Product Support Representative
Great Plains Industries, Inc., Wichita, KS, US
Full-time
Onsite
Entry Level
1+ years expGreat Plains Ventures, Inc. is seeking a Product Support Representative to serve as the first point of contact for customers and distributors. The role involves responding to inquiries, troubleshooting products, and providing support to ensure customer satisfaction.
CommercialIndustrialManufacturing
Responsibilities
Accountable for being logged into the Webex Contact Center each work day during assigned timetable
Troubleshooting all GPI products and applications via phone or email
Clear understanding regarding the use and functions of all GPI pumps, meters and accessories to assist customers and distributors in product selection and troubleshooting
Train/Educate Distributors in product and accessory selection that will best meet the customer’s application
Calmly work with customers and distributors to determine validity of product warranty issues
Work with internal team members, assigned outside sales team partners, customers and distributors regarding availability of product, order status, credit status, shipment status and any other miscellaneous department issues
Prioritize workload to meet daily goals
Provide back-up assistance to team members when needed
Work as a Team Player with co-workers and in conjunction with other departments
Maintain a 6S work environment
Follow the policies outlined in the employee handbook, including the posted work rules for GPI and conduct themselves in an ethical manner
Qualification
Required
Excellent Customer Service Skills
Strong Computer Skills including experience with an ERP system
Mechanical Aptitude and willingness to learn the specific application of GPI products
Time management skills to balance changing priorities
Must be at least 18 years of age with a High School Diploma and/or GED
Preferred
1 – 2 years SyteLine experience
Good attitude under stress
Technical troubleshooting experience with similar products
Familiar with Fuel Pumps and Flow Meters
Company
Great Plains Ventures, Inc.
Great Plains Ventures has investments in a diverse portfolio of manufacturing, commercial real estate, and hospitality organizations.
11-50 employees
Funding
Current Stage
Early StageRecent News
Seattle TechFlash
2025-07-10
Company data provided by crunchbase