IXL Learning · 16 hours ago
Associate Customer Support Analyst, New Grad
Raleigh, NC
Full-time
Onsite
New Grad, Entry LevelIXL Learning is the country's largest EdTech company, seeking an upbeat, customer-focused, and analytical individual to join their customer support team. In this role, you will provide customer support, troubleshoot issues, and collaborate with various teams to enhance product offerings.
ArtEducationLanguage Learning
Responsibilities
Develop and maintain a high level of product expertise
Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
Troubleshoot issues and provide expert solutions and workarounds
Analyze and replicate software issues to assist in the creation of bug reports
Create and maintain product documentation for internal teams and customers
Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
Qualification
Required
BA/BS degree required
Strong written and oral communication skills
Exceptional critical thinking, research, and problem-solving skills
Ability to prioritize tasks and work efficiently
Energetic, positive person who works well independently and with a team
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
Passion for improving education through technology!
Preferred
Some experience in a customer facing role in a corporate setting is preferred
Teaching/tutoring experience is a plus
Company
IXL Learning
At IXL Learning, we are passionate about improving learning for all.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-03IPO
Leadership Team
Paul Mishkin
CEO
Alicia Laskowski, PHR, SHRM-CP
HR Partner
Recent News
2025-11-14
2025-05-17
Company data provided by crunchbase