Converge Technology Solutions Corp. · 5 days ago
Customer Support Specialist - 100% Remote!
United States
Full-time
Remote
Entry Level
2+ years expConverge Technology Solutions Corp. is a company focused on Managed Services, seeking a Customer Support Specialist. The role involves providing day-to-day support for clients, leveraging customer service skills to solve challenges in a fast-paced environment using ITIL methodology.
Information Technology & Services
Responsibilities
Provides first level support for inbound Interactions and requests from end users, staff and patients
Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service
Participate in and adhere to all standard operating procedures
Assists with the development and improvement of work instructions, procedures, and documentation
Exceptional Attendance is a must
Mentor and assist with training new Customer Support Specialists
Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group
Conduct regular queue management to ensure adherence to standard operating procedures
Maintain appropriate level of skills to handle incidents and requests in line with established service levels
Provide feedback of intelligence gained through customer interactions
Make or suggest updates to the Knowledge within the Knowledge Management databases
Other duties as assigned
Qualification
Required
Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support
Technical writing experience
Innovative, team-oriented problem solver
Excellent interpersonal and customer service skills. Strong commitment to providing quality service
Excellent organizational, time management and follow through skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Experience troubleshooting Microsoft Office
Ethical and Critical Thinking
Ability to type at least 25 words a minute
High school diploma or equivalent
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Preferred
2 years' experience working in a customer service role preferred but not required
Call Center experience preferred but not required
Company
Converge Technology Solutions Corp.
Converge Technology Solutions Corp. is reimagining the way businesses think about IT—a vision driven by people, for people.
1001-5000 employees
H1B Sponsorship
Converge Technology Solutions Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (7)
2022 (5)
Funding
Current Stage
Late StageLeadership Team
Greg Berard
North America Chief Executive Officer
Greg Rhoades
Chief Technology Officer, US
Recent News
Financial Post
2025-10-04
2025-08-29
Canada NewsWire
2025-08-19
Company data provided by crunchbase