Tailored Management · 6 days ago
Managed Care Customer Support Specialist
OH
Contract
Onsite
Entry Level
$25/hr - $25/hr
1+ years expTailored Management is seeking a Managed Care Customer Support Specialist to provide customer outreach and manage cases. The role involves handling inbound calls, participating in team meetings, and advocating for customers to improve their experience.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Provide customer outreach through email, phone, live chat, and intake forms
Manage an average of 10-15 customer cases simultaneously
Handle 15-40 inbound calls per day from pharmacies and Sales Team
Serve as the Managed Care point person on conference calls with pharmacy chains and buying groups
Participate actively in daily team huddles and cross-departmental meetings
Identify and track customer pain points to improve the overall customer experience
Uphold department SOPs, SLAs, and performance goals
Troubleshoot technical issues and implement solutions to enhance customer support
Advocate for customers and act as a liaison between them and Cardinal Health
Qualification
Required
Provide customer outreach through email, phone, live chat, and intake forms
Manage an average of 10-15 customer cases simultaneously
Handle 15-40 inbound calls per day from pharmacies and Sales Team
Serve as the Managed Care point person on conference calls with pharmacy chains and buying groups
Participate actively in daily team huddles and cross-departmental meetings
Identify and track customer pain points to improve the overall customer experience
Uphold department SOPs, SLAs, and performance goals
Troubleshoot technical issues and implement solutions to enhance customer support
Advocate for customers and act as a liaison between them and Cardinal Health
Strong verbal and written communication skills, with the ability to articulate ideas professionally
Excellent organizational skills, with the ability to maintain structured and efficient workflows
Adaptable to the evolving healthcare landscape and open to new ideas
Ability to build rapport with customers and Sales Team members
Detail-oriented, with strong multi-tasking capabilities
Proficient in Microsoft Office tools (Word, Excel, Outlook, etc.)
Strong work ethic and team player mentality
Customer-focused with a friendly, patient, and problem-solving attitude
Education: Bachelor's degree preferred or equivalent work experience
Experience: 1-3+ years of customer service experience preferred
Experience in managed care, reimbursement, or in-store pharmacy operations is a plus
Technical Skills: Prior experience working with Microsoft Office and troubleshooting technical issues
Soft Skills: Strong listening skills, ability to work independently, and adaptability in a fast-paced environment
Complete a background check
Verify two employers within the last five years
Confirm their highest level of education through transcripts, diplomas, or employer verification
Preferred
Bachelor's degree preferred or equivalent work experience
1-3+ years of customer service experience preferred
Experience in managed care, reimbursement, or in-store pharmacy operations is a plus
Benefits
Optional Benefits
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
501-1000 employees
H1B Sponsorship
Tailored Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase