Empyrean · 16 hours ago
IT End User Support Internship
Minneapolis, 15 S 5th St, Minneapolis, Minnesota, United States of America
Internship
Onsite
InternEmpyrean is seeking an IT End User Support Intern to gain hands-on experience providing technical assistance to employees and supporting desktop and enterprise applications. The role involves assisting senior support staff with troubleshooting, system setup, user onboarding, and IT project tasks while developing skills in problem solving and IT service management.
ComplianceEmployee BenefitsHuman ResourcesSoftwareWellness
Responsibilities
Provide first-level technical support for hardware, software, and network issues
Assist with setup, configuration, and maintenance of desktops, laptops, and peripherals
Support employee onboarding and offboarding (account setup, access, and equipment)
Document issues and resolutions in the IT ticketing system
Assist with software installations, updates, and patching
Participate in IT hardware/software inventory management
Collaborate with IT team members on support tasks and technology projects
Help with process documentation and improvement efforts
Support compliance with IT policies, security, and data protection requirements
Qualification
Required
Applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior
Enrolled in a degree program such as Information Technology, Computer Science, Management Information Systems, or a related field
Strong communication and interpersonal skills with a customer-service mindset
Ability to follow instructions, troubleshoot problems, and document solutions
Interest in learning enterprise IT systems and processes
Organizational skills and ability to manage multiple tasks
Preferred
Minimum GPA of 3.0 or higher preferred
Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams)
Exposure to computer hardware and basic troubleshooting concepts is beneficial
Willingness to learn and adapt to enterprise IT tools and processes
Company
Empyrean
Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies.
Founded in 2006
501-1000 employees
H1B Sponsorship
Empyrean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$52.99MKey Investors
FTV Capital
2019-11-25Acquired
2015-04-10Series Unknown· $10M
2013-02-27Series Unknown· $41.19M
Leadership Team
Kelly Clark
Chief Information & Technology Officer
Recent News
2024-01-20
Company data provided by crunchbase