TP · 4 hours ago
Technical Support Agent - Water Heaters - Remote - Training on-site
US-TN-Johnson City
Full-time
Onsite
New Grad, Entry Level
0+ years expTP is a global, digital business services company. They are seeking a Technical Support Agent to handle customer inquiries regarding warranty information and troubleshoot water heaters, providing excellent customer service and resolving issues on the first call.
CRMCustomer ServiceOutsourcingTechnical Support
Responsibilities
Technical Support Agent field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
Handle and carefully respond to all customer inquiries regarding warranty information, placing orders for parts, etc
Troubleshooting water heaters
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Qualification
Required
High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Preferred
Customer service and/or sales experience preferred
College degree preferred but not required
Benefits
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Company
TP is a global digital business services company.
10001+ employees
H1B Sponsorship
TP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.03B2025-01-15Post Ipo Debt· $514.85M
2023-11-16Post Ipo Debt· $1.52B
2007-01-18IPO
Leadership Team
Daniel Julien
Chairman and CEO
Miranda Collard
Chief Executive Officer- Americas | ExCom | Founder & Chair of TP Women | Board Member |
Recent News
2025-12-03
2025-11-25
Company data provided by crunchbase