Siemens · 2 days ago
Customer Success Manager- Predictive Maintenance
United States
Full-time
Remote
Senior Level, Lead/Staff
$91K/yr - $157K/yr
8+ years expSiemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking a Customer Success Manager for their Senseye Predictive Maintenance solution, which utilizes machine learning to enhance industrial maintenance operations. The role involves developing customer relationships, managing onboarding processes, and ensuring customer satisfaction with the product.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
No H1B
Responsibilities
Lead regional teams by influencing to build and manage successful relationships, and project managing the onboarding process, ensuring our customer’s experience is seamless
Present new and updated application features to customers, helping to drive adoption through these enhanced functionalities
Experience of Condition Monitoring practices in the industrial setting is highly desired as expectation will be to engage on a technical level with client project and maintenance teams
Advising customers how to implement and gain value from SenseyePdM. Customer Satisfaction is a key KPI in the business
The ability to independently manage projects and prioritize workload is a vital skill required of the position
Lead support responses and coordination for key accounts
Lead sales and technical meetings with customers, internal stakeholders and prospects with existing accounts
Qualification
Required
Bachelor's degree or higher in a technical subject such as Engineering, Physics or equivalent
8+ years' industrial experience in a technical role
Create standard-setting collateral to explain customer value leadership in a relatable and accessible manner to customer senior and technical leadership
Champion capture and realization of new product concepts to meet customer demands and requests
Support Business Development and Marketing colleagues with development of collateral and new prospect meetings
Develop and implement new processes and collateral in collaboration with marketing and engineering departments to promote account growth & a better customer experience
Strong reliability engineering skills are desirable including experience in maintenance practices and policies
Excellent listening and presentation skills
Strong analytical and data-driven report writing and communication skills
Willingness to travel up to 50% and support project activities from a technical perspective
Experience collaborating with software development teams
An appreciation for machine learning and signal processing methods is desired but not essential
Experience with cloud-based technologies and the IIOT is desired but not essential
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred
Direct experience in the fields of condition monitoring, vibration analysis or signal processing
Additional language, preferably Spanish or Portuguese
Benefits
Siemens offers a variety of health and wellness benefits to our employees.
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
Recent News
Business Standard India
2026-01-22
2026-01-20
The Motley Fool
2026-01-19
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