Delta Air Lines · 1 day ago
Operations Engineer, OCC Solution Center
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelDelta Air Lines is committed to delivering an elevated travel experience and fostering innovation in technology. The Operations Engineer at the OCC Solution Center will be responsible for providing IT support for Delta's Operations and Customer Center, managing incidents, and ensuring the reliability of the OCC infrastructure.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Lead response efforts for OCC technology incidents and provide triage on IT bridges
Primary IT liaison for the OCC Duty Directors during incidents, operational changes, and technical bridges
Collaborate with OCC Business IT on application upgrades, issues, and process improvements
Monitor, maintain, and troubleshoot OCC infrastructure including virtual desktop infrastructure (VDI) using VMware and Teradici
Support and maintain OCC radio and phone systems (Zetron, Cisco, Avaya, NICE, Nuance)
Manage A/V systems in conference rooms, including the Corporate Emergency Command Center (CECC)
Install, configure, and maintain hardware and software across OCC-approved platforms
Manage change and release activities, including writing and executing Requests for Change (RFCs) with minimal impact to operations
Coordinate with external vendors and internal IT teams for escalations and support
Utilize ServiceNow to manage incidents, changes, assets, and service requests
Lead process improvements and automation initiatives to strengthen OCC technology reliability
Rotate through shifts during training, gaining full coverage experience. Post-training shifts are assigned more permanently, with schedules adjusted on a recurring basis to meet team and operational needs (i.e. bidding processes and assignment alignment)
Qualification
Required
Ability to work rotating schedules to accommodate 24x7x365 support is required
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Capable of documenting issues and solutions for later use
Integrity and Trust - Involves being widely trusted, being a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Documents issues and solutions for team SharePoint site so that all team members can learn and resolve issues
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Multi-Tasking – Able to prioritize multiple phone calls, technical bridges, line items and project tasks daily
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
Interpersonal Skills - The ability to interact with others successfully, professionally, and diplomatically and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
Founded in 1928
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
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