Cornerstone Capital Bank · 3 days ago
Customer Care Supervisor
Houston, Texas, United States
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expCornerstone Capital Bank is a best-in-class mortgage servicer with a reputation for amazing service and customer satisfaction. The Customer Care Supervisor is responsible for leading a customer care team, engaging with customers, and ensuring inquiries are fully resolved while promoting continuous improvement in service delivery.
Financial Services
Responsibilities
Responsible for reinforcing confidence in CHL’s ability to provide best-in-class care in mortgage loan servicing by active and effective listening, strong problem-solving skills, and using positive language skills
Monitor and continually develop assigned team
Engaging with other CHL team members as needed to fully resolve customer inquiries
Ability to identify improvement opportunities both within and outside of the assigned team to mitigate future customer inquiries and improve overall customer experience
Regularly interacts with customers to ensure full and complete resolution of customer inquiries
Continuously improve knowledge base and skill set to ensure maximum level of customer satisfaction and world-class customer experience
Perform other job-duty related issues as assigned
Qualification
Required
High School Diploma, GED, or equivalent experience
Minimum 2 + years of leading a Contact Center Team(s)
Minimum 2 + years of experience in mortgage servicing
Minimum 2 + years of experience in Customer Service
2 + years of supervisor experience with leadership abilities
Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
Strong problem-solving skills with solid analytical skills with the ability to exercise prudent judgment
Exceptional organization and time management a must
Comfortable being a team player
Strong interpersonal skills in addition to verbal/written communication
Ability to work through stressful situations professionally
Attention to detail
Preferred
Bi-lingual skills a plus
Benefits
Full benefits package
Performance-based bonus dependent upon position/department
Company
Cornerstone Capital Bank
We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Almy
President and Chief Executive Officer
Dana Bustos - National Talent Matchmaker
Talent Acquisition Manager and Business Line Partner, VP
Company data provided by crunchbase