DaVita Kidney Care · 1 day ago
Technical Design Strategist
El Segundo, CA
Full-time
Onsite
Mid, Senior Level
$104K/yr - $150K/yrDaVita Kidney Care is a leading healthcare company focused on providing quality kidney care. They are seeking a Technical Design Strategist to coordinate the Pendo strategy within their IT Learning & Development team, enhancing user experiences through effective in-app messaging and continuous improvement efforts.
Health CareHospitalMedicalNutrition
Responsibilities
Serve as the primary technical point of contact for the Pendo team, providing expert guidance on strategy, development, and implementation
Mentor team members on best practices for Pendo development and guide them on technical challenges
Scope incoming development requests to determine whether Pendo is the right solution, ensuring the team's efforts are focused on the highest-impact projects
Work with TPM and stakeholders/partners to vet/assess Pendo requests against other learning and performance support modalities and recommend solutions
Identify requests that should be forwarded to the Product team for awareness and create/maintain a process to stay ‘connected’ to the Product team in this regard
Lead the creation and deployment of Pendo in-app guides, tooltips, walkthroughs, and Resource Center content to enhance user (teammate) application onboarding and training
Ensure content is aligned with teammate workflows and business goals
Help manage development assignments for the Pendo team, assisting the TPM with creation of project tasks [in ClickUp] as needed
Maintain the alert/emergency coverage schedule
Take ownership (facilitation, agenda, scheduling, etc.) of Pendo team check-In calls as directed by the TPM
Ensure best practices in UI/UX are followed, guaranteeing a seamless and intuitive user experience with Pendo guides
Stay up to date on trends and best practices in training
As needed, utilize instructional design expertise and experience with rapid development tools for end-to-end development of learning solutions (e.g., video, self-paced courses, job aids) that integrate with in-app guidance to support teammate enablement and product adoption
Help establish and maintain a process for guide review and verification aligned with releases, periodic review schedule, and/or in response to field feedback
Troubleshoot technical issues and guide the team toward solutions
Establish and maintain a process and central location for documenting functionality test criteria, pass/fail status, and logging issues
Establish and oversee the process for a periodic SME content review cycle (similar to KB article SME review)
Collaborate with Product team (e.g., UI/UX, User Research), ITL&D, and other stakeholders/teams as applicable to understand user (teammate) needs and translate them into effective Pendo solutions
Utilize Pendo analytics, dashboards, survey data, user research and other inputs to determine if guides are effective and working as intended, and use that data to recommend changes to the guides and/or the overall Pendo strategy to improve effectiveness, guide performance and utilization
Stay up to date on the latest Pendo features and trends, championing new ways to leverage the platform
Create and maintain Pendo process and procedure documentation and ensure alignment with project-specific review and ClickUp workflows/automation
Maintain Pendo guide template library for assigned application(s)
Remove obsolete/duplicate entries
Rename/update titles to help clarify use case
Use Illustrator, Photoshop or other image editing applications to develop and update banners and other standard template graphics
Help establish and update guide templates and supplemental style guide as needed (to provide additional detail/guidance on design look, feel, wording, use cases, etc.)
Develop and maintain Pendo storyboard templates to draft development requirements for all guide types
Qualification
Required
Bachelor's Degree or a combination of education and/or progressively responsible work experience in related area may be substituted in lieu of degree on a year-for-year basis
Extensive, hands-on experience with the Pendo platform, including the ability to design, build and deploy complex in-app messaging
A solid understanding of learning and performance support strategies, including how different training modalities can be used effectively
A curious and proactive mindset, always seeking ways to improve processes and strategies
Excellent communication and presentation skills, with the ability to convey complex data and insights to diverse audiences
Experience analyzing data to make data-driven decisions and recommendations
A collaborative spirit and the ability to guide and mentor a team without direct managerial authority
Instructional design experience including eLearning design, instructor-led training development, needs assessment, and working with stakeholders
Demonstrated experience using adult learning theory and methodologies to design and develop training
Strong project management skills with experience successfully managing [learning] projects end-to-end from scoping through deployment/delivery and assessment
Experience working with cross-functional teams (e.g., product owners, software developers, Village initiative leaders, UX designers)
Experience working on virtual teams
Excellent interpersonal skills
Advanced skills in Microsoft Word, Excel, PowerPoint and Outlook
Preferred
Master's Degree in Instructional Design, Data Analytics, Business Administration or other related field
Certified Professional in Talent Development (CPTD)
Associate Professional in Talent Development (APTD)
Benefits
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Company
DaVita Kidney Care
DaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD).
Founded in 1979
10001+ employees
H1B Sponsorship
DaVita Kidney Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (79)
2024 (53)
2023 (81)
2022 (74)
2021 (54)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-05-20Post Ipo Debt· $750M
2024-08-08Post Ipo Debt· $1B
2021-02-24Post Ipo Debt· $750M
Leadership Team
Javier Rodriguez
CEO
Joel Ackerman
Chief Financial Officer
Recent News
EIN Presswire
2025-12-16
2025-12-11
2025-12-11
Company data provided by crunchbase