Doota Industrial America, LLC · 3 months ago
IT Maintenance Technician
Austin,TX,US
Full-time
Onsite
Entry Level
2+ years expDoota Industrial America, a leading electrical/telecommunications company, is seeking a highly skilled and motivated IT Maintenance Technician to join their team. The role involves troubleshooting PC server and networking issues, collaborating with various stakeholders, and managing technical maintenance requests to ensure smooth operations in a dynamic manufacturing environment.
Environmental EngineeringLogisticsManufacturingSmart Building
Responsibilities
Demonstrate a fundamental understanding of TCP/IP protocols, including networking addresses, serial connections, ethernet connections, VLANs and MAC addresses
Familiarity with connected nodes, including servers, and essential vendor manufacturing tools
Efficiently troubleshoot unexpected PC server and networking switch issues
Collaborate with multiple stakeholders, including networking administrators, IT administrators, strategy teams, server administrators, and technical line of business owners, to resolve issues promptly, both during production and non-production hours
Receive and process technical maintenance requests in JIRA from various technical business requesters
Understand the scope of requests and associated issues, proactively seek clarification when needed, and schedule IT releases accordingly
Develop and implement effective processes to complete requests and validate their successful execution post-production. Address and resolve any issues that may arise
Work with a variety of on-premises custom-proprietary PC applications to facilitate communication, research technical information, and schedule releases on different systems
Perform physical maintenance tasks within the manufacturing facility
Provide detailed written updates and documentation of activities
Qualification
Required
Minimum of a high school diploma or equivalent; additional technical certifications or relevant coursework is a plus
2+ years of experience as a field technician in the electrical or telecom industry
Basic to intermediate knowledge of TCP/IP networking, connected nodes, and Windows for servers
Strong problem-solving skills with the ability to troubleshoot and resolve technical issues
Excellent communication and collaboration skills, with the ability to interact with multiple stakeholders
Ability to work in a dynamic manufacturing environment, both independently and as part of a team
Strong organizational skills and attention to detail
Flexibility to work during non-production hours as needed
Work on-site at a vendor location in Austin
Preferred
Experience with JIRA or similar issue-tracking tools is preferred
Benefits
Health & Dental
401K Company Match 4%
Vacation, Sick Time & Holidays
Internal Mobility
Unlimited Development Opportunities
Professional Development Reimbursement Program
Team Outings
Company
Doota Industrial America, LLC
Doota industrial America, LLC(hereinafter "Doota Industrial") is a professional technology company headquartered in South Korea provides manufacturing execution system and operating system in connection with automation and energy-related system.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase