Popmenu · 4 hours ago
Onsite Solutions Consultant
Atlanta, Georgia, United States
Full-time
Onsite
Mid LevelPopmenu is redefining how restaurants engage with technology, and they are seeking an Onsite Solutions Consultant to manage the full client lifecycle from implementation to ongoing success. This hybrid role involves hands-on implementation, strategic account management, and in-person consulting to drive client adoption and business impact.
AnalyticsHospitalityInformation TechnologyInternetRestaurantsSaaSSoftware
Responsibilities
Drive adoption of Popmenu tools with a focus on tangible outcomes: increased orders, revenue, and guest engagement
Serve as the long-term strategic partner for a portfolio of 100+ clients post-onboarding
Own client health, retention, renewals, and expansion opportunities
Lead regular check-ins and business reviews tailored to client size and maturity
Translate performance insights and ROI data into clear recommendations and action plans
Build multi-threaded relationships with client stakeholders to strengthen retention and reduce churn
Spend up to four days per week onsite with existing Popmenu clients in the local North Georgia / Atlanta market
Partner with Growth and Client Experience teams to schedule and execute high-impact onsite visits
Deliver in-person training, troubleshooting, and optimization to maximize client success
Act as Popmenu’s on-the-ground expert, resolving issues in real time and strengthening trust
Identify upsell opportunities and proactively address churn risks during onsite engagements
Offer creation and management
Follower importing
Email and text campaign execution
Menu photography and visual optimization
POS integration and troubleshooting
ROI data sharing and interpretation
End-to-end platform training and best practices
Qualification
Required
Experience in client success management and account growth
Ability to drive adoption of technology tools with a focus on tangible outcomes
Experience managing a portfolio of clients post-onboarding
Strong skills in client health management, retention, renewals, and expansion
Ability to lead regular check-ins and business reviews tailored to client size and maturity
Skills in translating performance insights and ROI data into clear recommendations and action plans
Ability to build multi-threaded relationships with client stakeholders
Willingness to spend up to four days per week onsite with clients in the local North Georgia / Atlanta market
Experience in delivering in-person training, troubleshooting, and optimization
Ability to identify upsell opportunities and proactively address churn risks
Company
Popmenu
Popmenu is a SaaS company that helps restaurants turn their menu into a customer conversion engine.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$87.14MKey Investors
Tiger Global ManagementBedrock
2021-06-11Series C· $65M
2020-10-15Series B· $17M
2019-11-12Series A· $4.56M
Leadership Team
Tony Roy
Co-Founder, President & COO
Recent News
2025-12-24
2025-11-22
Company data provided by crunchbase