Momentum for Health · 3 days ago
CRISIS RESIDENTIAL SPECIALIST **Litteral House**
San Jose, CA
Full-time
Onsite
Entry, Mid Level
$35/hr - $39/hr
2+ years expMomentum for Health is a behavioral health organization, and they are seeking a Crisis Residential Specialist to provide integrated, recovery-oriented services to individuals in psychiatric crisis. The role involves implementing treatment plans, facilitating consultations, and providing support and resources to clients and their families.
Health CareMedicalMental HealthNon ProfitTraining
Responsibilities
Provide integrated, recovery-oriented, rehabilitation and case management services to individuals in psychiatric crisis in a community based, residential setting
Implement individual service and treatment plans
Facilitate psychiatric (“psych”) consultations and group sessions by attending psych meetings and taking notes and by scheduling clients for psychiatric consultations
Provide medical follow-up assistance to clients in obtaining a primary care physician, coordinating care with medical doctors, and assisting with medical issues, schedules, and transportation
Facilitate client insurance benefits to expedite treatment and payment to the Agency
Determine client coverage status and, if needed, eligibility for benefits; assist with the benefits application process or liaise with the appropriate existing insurance carrier, including government agencies and private carriers, to obtain the proper paperwork for re-determination; help clients keep track of and maintain eligibility for outpatient services
Provide benefits training to clients; help them choose prescription plans; provide benefits assistance to enable them to return to work
Field questions from other staff members on benefits
Develop and run groups aimed at strengthening individual’s behavioral health, i.e., symptom management and relapse prevention
Provide service to clients and clients’ families in linkage with professional and community resources
Coordinate care with other programs and contact case managers if clients show changes in behavior; refer clients to non-Momentum therapists, if appropriate
Inform clients’ probation agents, conservators, and case managers of their admission
Liaise/advocate for clients with outside agencies; help and educate clients with researching outside, independent living and making the most of community resources; liaise with representatives of those resources, such as property managers, on behalf of clients
Facilitate clients’ live and telephone interviews for housing placement
Work with clients’ families and educate them on behavioral health issues, facilitating the process toward successful transitions
Interface directly with clients and provide counseling, particularly during times of conflict and crisis intervention
Monitor clients’ independent living skills; assess their stability; approve their daily and weekend passes; help clients with learning problem-solving, socialization, and coping skills
Identify, assess and respond to crisis situations. Set clear limits and ensure that both residents and facility are safe. Notify appropriate case manager
Assist in budgeting and financial planning; address health and safety issues, how to respond to common emergencies, and provide information about medication
Encourage clients’ creativity, self-empowerment, and understanding of their diagnosis and/or illness
Provide client-centered counseling focusing on the present. Listen, respond empathically, and engage in problem solving. Identify symptoms and assist residents in self-management skills for behavioral illness and substance abuse
Participate in management of team/program discretionary resources available to meet client needs
Complete the clinical records and other documentation, processes, and procedures that enable clients to receive these services in accordance with agency, payor and regulatory requirements, utilizing paper or computer technology
Perform administrative admissions and/or discharge paperwork and procedures
Assess clients for admission, benefit status, and clinical appropriateness for admittance; coordinate admittance details; communicate with referral sources to complete admittance papers; complete the Admission Summary
Work with clients to assess discharge options; arrange case conference for discharge; schedule appointments and interviews for discharge programs; complete the Discharge Summary
Enter and maintain up-to-date clinical documentation for each client
Update client files with case notes and treatment plans
Work with clients to assess discharge options; arrange case conference for discharge; schedule appointments and interviews for discharge programs
Oversee the documentation and issuance of medications to clients
Check medications inventory on a regularly scheduled basis
Fax prescriptions and follow up with the appropriate pharmacy
Transcribe psychiatrist medication orders onto daily medication sheets
Complete monthly medication sheets
Assist with and/or monitor medication issuances
Perform general office work, including electronic and telephonic communications and processing of timecards
Provide transportation in personal or agency vehicles, including, but not limited to, the transport of clients and or program supplies, for agency business
Provide on-call and floor coverage; participate in after-hours rotation and shift exchange debriefings; provide appropriate consultation and back-up to support other staff in responding to client crises
Perform First Aid in emergency situations
Assist clients in complying with the directions in their Restricted Health Condition plan
Assist with housekeeping activities including, but not limited to: cleaning, cooking meals, and doing laundry
Complete hourly tracking
Any other tasks that may be assigned by program managers
Collect reports and data; send out the daily census report to Central Intake
Audit and review documents and complete monthly medical record reviews
Attend and participate in staff, program, agency and community meetings and training; conduct trainings, as needed
Ensure compliance with applicable health and safety or other regulatory requirements
Ensure program facilities are clean and well kept
Shifts may be in the evening, over-night, and/or on holidays
Qualification
Required
High School diploma, GED, or equivalent education plus five years' related experience; OR Associate's degree plus three years' related experience; OR a psych tech/LVN plus three years' related experience; OR Bachelor's degree/Master's degree/PhD degree plus two years' related experience
Experience working in a behavioral health setting
One year previous experience in a residential behavioral health setting for positions in Crisis Residential Programs
Bachelor's degree, MHRS qualifications, and/or a greater number of years of experience, in some cases
First Aid Certification or successful completion of First Aid Certification within 30 days of hire
Meet government and/or regulatory standards for continuing education credits and recertification, including a minimum of 20 hours of directly related professional training
Proven typing speed of 30 net wpm
Computer literacy; ability to use MS Office applications—Word; Excel; Outlook—and Windows-based databases at a basic level
Demonstrated ability to work independently and in a small team environment
Engage and communicate effectively with others in both verbal and written English
Monitor and support developmental growth and the recovery process
Manage multiple tasks and demands
Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations
Work from a strengths-based, harm-reduction, social rehabilitation model
Work effectively with persons differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities
Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently
Work with populations identified as high risk and/or considered under-represented in the County Behavioral Health system with multiple barriers
Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions
Demonstrated ability to work with participants who may also have histories of assaultive behavior
Demonstrated ability to work with participants who may have resided in long term care facilities for extended periods
Demonstrated ability to work with participants who may have patterns of service that relied almost exclusively on emergency and institutional care
Demonstrated ability to work with participants who may have cognitive difficulties and medical co-morbidities, are considered medically fragile; may also be developmentally disabled
Demonstrated ability to work with participants who may have long-term patterns of homelessness and criminal justice involvement
Knowledge of clinical techniques for assessment, treatment, and rehabilitation of people with mental illness; problem resolution and conflict resolution techniques
Knowledge of community resources, including those required to meet the non-behavioral health needs of the target population
Knowledge of psychiatric medications and how to assist clients with them
Special Requirements: Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations and Momentum practices
A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record
Physical requirements needed to perform the essential functions of this job, with or without accommodation: Standing, walking, grasping, finger flexion, moving/lifting/carrying objects up to 40 lbs., bending, stooping, crouching, kneeling, withstanding repetitive motion, and reaching repeatedly are required constantly (over 2/3 of the workday)
Hearing and talking on telephone and in person is required occasionally (under 1/3 of workday)
Balancing, climbing and crawling may be required occasionally
Physically able to assist clients and/or staff in the evacuation of program facilities in emergency situations
Preferred
Bilingual candidates speaking Spanish/Vietnamese preferred
Experience in a behavioral health setting or with high symptom acuity
Eligibility for MHRS certificate
Appropriate volunteer and internship experience and personal experience in the behavioral health system
Previous experience working with people who have abused substances
Certification in writing 5150 holds or can obtain certification within six months of hire
40 net wpm typing speed
Familiarity with UNIX-based databases
Use second language skills for interpretation and translation verbally and in written form
Benefits
Bi-Lingual Pay - One hundred twenty-five dollars per paycheck for threshold languages to serve our monolingual clients
Defined contribution amount of up to $15,433.08 per year (prorated for part-time employees working less than 40 hours per week) to purchase the benefits of your choice on a cafeteria plan basis
Retirement plan with a generous employer match starting at 4% after one year of employment
Vacation time accruing up to 25 days per year
6 days of sick time per year
12 paid holidays
Medical benefits –Kaiser--ranging from $0 Deductible Plan with $15 Copay to $,3400 Deductible Plan with Health Savings Account
Sutter Health plans are also available from $0 Deductible Plan to $2,500 Deductible Plan
Dental benefits –Guardian: 1 dental HMO and 2 PPOs
Vision benefits – 2 options from Guardian VSP: a standard vision plan and an enhanced vision plan
Company
Momentum for Health
Momentum for Health provides acute care, outpatients, training, crisis, employment and behavioral health services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David K. Mineta
President and CEO
Theresa A. Matacia, CFA, QRD®
Chief Financial Officer
Recent News
24-7 Press Release Newswire
2025-12-03
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