Ecolab · 1 week ago
Senior Customer Service Supervisor
Naperville, IL
Full-time
Onsite
Mid, Senior Level
4+ years expEcolab is a company dedicated to helping customers achieve clean water, safe food, abundant energy, and healthy environments. The Senior Customer Service Supervisor will manage daily customer service functions, ensuring team members complete training and meet objectives while providing ongoing performance feedback and coaching.
Cleaning ProductsEnergyFood and BeverageInformation TechnologyRenewable Energy
No H1B
Responsibilities
Supervises, coordinates and assigns workload to achieve service level agreements
Works with associate supervisors to ensure all new associates are trained; performance is monitored, and guidance is provided on performance improvement
Provides ongoing performance feedback to team members to coach for success
Prepares and administers annual performance appraisals and IDP’s
Leads change initiatives
Recommends procedural changes and actively seeks to improve Customer Service Quality Management System with the goal of improving current practices and procedures
Manages and/or participates in Lean Six Sigma projects and other special projects as assigned
Works with field sales, divisional management, warehouses, vendors, and carriers to resolve order or delivery issues or requirements
Utilizes employee recognition techniques
Involved in handling sensitive HR issues
Works closely with Work Force Management to optimize staffing
Interviews potential team members and is involved in hiring decisions
Qualification
Required
Bachelor's degree required
4 years Customer Service experience and successful achievement of all previous job objectives
3 years of supervisory experience
Experience with SAP
No immigration sponsorship available
Preferred
Ability to manage, assess and develop a large staff
Excellent oral and written communication skills
Ability to work independently in a multi-division, fast paced environment
Ability to multi-task and work well under pressure
Ability to manage time and priorities in a high volume, deadline intensive environment
Experienced with Microsoft Office Suite software (Excel, Word, and Outlook)
Proven ability to resolve problems independently and take appropriate action in a timely and professional manner
Attention to detail and excellent organizational and time management skills
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
Company
Ecolab
Ecolab provides water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. It is a sub-organization of Ecolab Life Sciences.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Christophe Beck
Chairman and CEO at Ecolab
John Guttery
SVP, Enterprise Initiatives
Recent News
Morningstar.com
2026-01-23
2026-01-20
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