Caesars Entertainment · 1 day ago
Citywide Caesars Rewards Assistant Manager Full Time (Planet Hollywood LV)
Las Vegas, NV
Full-time
Onsite
Mid Level
3+ years expCaesars Entertainment is a leading hospitality and gaming company, and they are seeking a Caesars Rewards Assistant Manager to oversee the Caesars Rewards Supervisors and Representatives. This role involves training team members, ensuring compliance with policies, and resolving customer conflicts while also participating in promotional activities and administrative duties.
Food and Beverage
Responsibilities
Provides managerial supervision and support to the Caesars Rewards Supervisors and Representatives
Leads all corporate Rewards initiatives including but not limited to enterprise-wide promotions, CR VISA program
Responsible for understanding business and coverage needs, and all associated staffing functions
Participates in the coordination and execution of promotional responsibilities
Updates Caesars Rewards Supervisors and Representatives to new policies and procedures
Monitors promotional activities, ensuring all rules and procedures are followed explicitly
Stays informed and aware of all hotel functions, food and beverage offerings, floor changes, entertainment schedule, and available amenities
Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc
Active participation in all staffing processes including hiring, onboarding, training, and scheduling
Trains all new Supervisors and Representatives, and acquires the necessary codes, materials, and accesses the new employee will require
Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion
Assists Special Events and Casino Marketing teams when applicable
Notifies the Director of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc
Additional related duties as requested by Management
Qualification
Required
Must be 21 years of age and able to obtain a Gaming Sheriff's card
Associate's degree or equivalent experience required; higher education preferred
Minimum of three (3) years of supervisory or people‑management experience
Proficient in Microsoft Office and general professional PC applications
Strong ability to communicate clearly and professionally in a business environment
Friendly, approachable, and customer‑focused demeanor
Ability to work in a fast‑paced casino environment with high noise and second‑hand smoke
Requires prolonged standing, walking, and frequent movement throughout the property
Capable of managing high guest volume calmly while adapting to frequent program changes
Physical ability to bend, lift to 50 pounds, and respond to visual and auditory cues
Manual dexterity to operate standard office and rewards equipment
Flexible availability, including weekends and holidays based on business needs
Preferred
Experience with CMS, WINet, LEAP, and PKMS preferred
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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