Waste Pro USA · 1 hour ago
Customer Service Representative - Theodore - Rangeline Road
Spanish Fort, AL
Full-time
Onsite
New Grad, Entry LevelWaste Pro is a company focused on providing excellent customer service in waste management. The Customer Service Representative will be responsible for handling customer calls, resolving issues, and providing service quotes while collaborating with a team to meet call center objectives.
Information Technology
Responsibilities
Answers incoming calls
Assists existing commercial and residential customers in resolving issues
Provides service quotes for new customers
Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information
Provides customer retention by providing high level customer service and offering alternatives to cancellation request
Averages answering approximately 100 inbound calls per day
Averages answering calls in fewer than 12 seconds
Establishes understanding of customer needs, issues, and requests
Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level
Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro
Supports other service lines when required
Uses Tower system to gather information, provides information, and/or update customer records
Completes cross training with other departments to include Operations, Sales, and Billing
Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness
Employees in this job classification must attend and participate in corporation sponsored training courses as assigned
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro
Any additional job duties that may be assigned by the Supervisor
Qualification
Required
Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills
Ability to multi task
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards
Ability to balance team and individual responsibilities and help build a positive team environment
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service
Company
Waste Pro USA
Waste Pro company owned solid waste collection, recycling, processing and disposal companies.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.67B2025-11-13Debt Financing· $200M
2025-01-21Debt Financing· $850M
2023-06-22Debt Financing· $120M
Leadership Team
John Jennings
Founder ,CEO & Chairman
Sean Jennings
Chief Executive Officer
Recent News
New Orleans CityBusiness
2025-06-03
Company data provided by crunchbase