Teksouth · 17 hours ago
Lead Customer Service Representative
Washington, DC
Full-time
Onsite
Mid LevelTeksouth Corporation is a trusted provider of cutting-edge solutions for government agencies, seeking a dedicated Customer Service Representative to support the Air Force at Bolling AFB. This role involves ensuring seamless Military Pay, Civilian Pay, Travel Pay, and Case Management System operations for Air Force clients, while providing expert assistance and maintaining high customer service standards.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Utilize the Joint Military Pay System (JMPS) to promptly address inquiries and rectify transactions for military members
Navigate the Defense Civilian Payroll System (DCPS) to handle inquiries and process transactions for civilian personnel
Provide expert assistance with DTS authorizations and vouchers, answering entitlement questions, and preparing DOHA claims
Competently operate CMS to initiate, update, and monitor cases, ensuring timely follow-up and resolution within established deadlines (e.g., closing cases within 45 days, submitting new CMS cases within 5 days of FSO submittal)
Monitor and respond to inquiries via the automated call distribution system and provide professional front counter assistance, building rapport with diverse customers of all ranks and temperaments
Qualification
Required
Proven experience with the Defense Travel System (DTS) and military travel processes
Demonstrated experience with Military Pay and related systems (e.g., JMPS)
Experience with Civilian Pay and related systems (e.g., DCPS)
Exceptional interpersonal and communication skills, with the ability to establish rapport with a diverse customer base
Strong organizational skills, attention to detail, and ability to work under pressure
Preferred
Active Secret Security Clearance preferred, must be able to acquire a clearance
Prior customer service experience within the Air Force or Department of Defense (DoD) settings is highly desired
Familiarity with Wide Area WorkFlow (WAWF)
Benefits
Comprehensive medical, dental, and vision insurance
A 401(k) and HSA match
Paid time off
Company
Teksouth
Teksouth is a technology services firm.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Benjamin Cella
Deputy Chief Technology Officer
CJ Dunar
Chief Operating Officer
Recent News
Business Journals
2022-02-16
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