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First Call · 17 hours ago

IT Support trainee

Missoula, MT

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

First Call Computer Solutions is seeking an enthusiastic, motivated individual to join their Triage Team at their Downtown Missoula headquarters. This entry-level role serves as the first point of contact for inbound support requests, focusing on delivering outstanding customer service while learning the systems and infrastructure of IT support.

Cyber SecurityInformation Technology

Senior Management

Responsibilities

Answer incoming client calls and emails as the first point of contact

Accurately document and categorize IT requests using our PSA system

Maintain client records and internal documentation

Monitor and manage the ticket queue, ensuring quality and consistency

Learn the tools, systems, and workflows of a real-world MSP

Participate in feedback sessions with your Team Lead

Troubleshooting and resolving basic IT issues (e.g., password resets, user setups, workstation installations)

Assisting with routine technical tasks under the supervision of senior engineers

Earning certifications, with company-sponsored training support

Moving into a technical support position based on skill development and performance

Qualification

Basic IT knowledgeCustomer service skillsCommunication skillsTyping speed 50+ WPMOrganizational skills

Required

Excellent customer service and communication skills

Ability to stay calm and organized in a high-volume environment

Basic IT knowledge and a desire to grow (home labs, self-study, or certifications are a plus)

Typing speed of 50+ WPM with strong accuracy

Professional, friendly demeanor—someone clients enjoy working with

Strong attendance and punctuality

Benefits

Medical/dental with HSA option

Paid vacation, sick leave, and holidays

401(k) with 4% employer match

Certification assistance & continuing education

Cell phone reimbursement

Paid parking

Kitchen, pool table, snacks, and coffee (at the Missoula office)

Personal IT purchasing discount

Annual branded clothing allowance

Team bonding events

Emphasis on work-life balance/minimal overtime

Clear advancement opportunities in various IT tracks

Company

First Call

First Call is an IT firm offering information technology & cybersecurity solutions.

Founded in 1998

Missoula, Montana, USA

11-50 employees

https://firstsolution.com/

Funding

Current Stage

Early Stage

Leadership Team

Alex Mustard

CFO

Jack O'Brien

vCIO

Company data provided by crunchbase