Cottingham & Butler · 5 hours ago
Member Services Coordinator
Dubuque, Iowa, United States
Full-time
Onsite
New Grad, Entry LevelCottingham and Butler Insurance Services Inc. is focused on enhancing employee wellness and reducing medical costs. They are seeking a Member Services Coordinator to provide exceptional customer service, support participants in their wellness programs, and assist with navigating their benefits.
Financial ServicesInsurance
Responsibilities
Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat
Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects
Providing feedback and presenting solutions to improve efficiencies and the participant experience
Support advocacy services to help members understand and utilize their benefits effectively
Qualification
Required
Exceptional customer service skills
Ability to support participants through wellness programs
Experience addressing inquiries or concerns related to wellness initiatives
Ability to answer questions related to HealthCheck360 products, services, and programs through phone, email, and chat
Experience assisting with processing Physician's Screening Forms, participant outreaches, and other special projects
Ability to provide feedback and present solutions to improve efficiencies and participant experience
Support advocacy services to help members understand and utilize their benefits effectively
Positive, team-oriented attitude
Solution-focused mindset
Highly organized
Even-keeled demeanor
Company
Cottingham & Butler
Cottingham & Butler is the 35th largest insurance broker in the US.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase