Systems & Methods, Inc. (SMI) · 2 hours ago
Customer Service Representative -Must live near Jefferson City, MO
MO
Full-time
Hybrid
New Grad, Entry LevelSystems & Methods, Inc. (SMI) is a highly regarded technology producer in the human services field, dedicated to providing solutions for complex operations. The Customer Service Representative will be responsible for managing calls from child support client stakeholders, categorizing calls, and recording any extraordinary interactions as per Standard Operating Procedures.
ComputerSoftware
Responsibilities
Receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
Categorize all calls received in one of the categories provided
Record any abusive and/or extraordinary calls
Be responsible for other duties as assigned
Qualification
Required
Must maintain a general understanding of policies and procedures
Possess strong oral and written communication skills
Knowledgeable in modern office practices, procedures, and equipment
Exhibit excellent Interpersonal skills using tact, patience, and courtesy
High School Diploma or equivalent required
Must be proficient in data entry skills, including keyboard, mouse and 10-key pad
Must be able to type a minimum of 35 WPM
Basic knowledge of Microsoft Office
Quiet and distraction-free place in your home to work at a desk/table
Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)
Smartphone with Android OS or iPhone for user authentication
Benefits
Medical
Dental
Vision
401(k) after your first 30 days with us
Paid Time Off (PTO) accrual on your first day
Referral Program and internal promotion opportunities
Paid Training
$$$ Bi-annual bonuses to employees who qualify$$$
Health Club Reimbursements
Career Growth Opportunities
Exciting, fun, and supportive work environment
$40/month technology assistance/reimbursement
Paid holidays/paid time off
Profit-sharing
Company
Systems & Methods, Inc. (SMI)
For more than 50 years, Systems and Methods, Inc.
Founded in 1971
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Stone
CEO
Company data provided by crunchbase