Toast · 1 day ago
Senior Customer Success Manager, RMM - New York City
New York, NY
Full-time
Hybrid
Mid, Senior Level
$96K/yr - $96K/yr
6+ years expToast creates technology to help restaurants and local businesses succeed in a digital world. As a Senior Customer Success Manager, you will serve as the main point of contact for customers, driving initiatives to enhance product adoption, satisfaction, and retention while managing a regionally based book of business.
DeliveryPoint of SaleSaaS
Responsibilities
Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
Build cross-functional partnerships and collaborate closely to engage customers when necessary
Qualification
Required
Must be located in New York City
6+ years account management experience
Mid-Market or Enterprise customer management experience
Strong leadership, teamwork, and cross-departmental collaboration skills
Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives
Success operating independently and navigating competing priorities in a constantly changing environment
General technical proficiency using software
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills
Preferred
Experience providing technology or SaaS solutions to a client base
Restaurant experience
Experience managing customers in Mid-Market, Top SMB, or Enterprise segments
Experience with Salesforce CRM, MS Office, G-Suite, and Slack
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
2026-01-22
Company data provided by crunchbase