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MRI Software · 13 hours ago

Support Analyst

Greater Cleveland

Full-time

Hybrid

New Grad, Entry Level

MRI Software is a company that builds flexible, game-changing real estate software. They are seeking a Client Support Analyst to analyze complex software issues and provide exceptional client experiences for a diverse client base in financial and property management institutions.

Information TechnologyProperty ManagementPropTechReal EstateSoftware

H1B Sponsor Likely

Responsibilities

Analyze complex software issues

Engage with worldwide client base

Provide incredible client experience

Listen to and empathize with clients

Use troubleshooting skills to meet client needs

Deliver a consistent, professional experience

Qualification

Customer serviceTechnical supportProblem-solvingProfessional communicationAptitude for technologyCreative troubleshootingTime managementClient focusOrganization skills

Required

Previous experience in customer service, technical support experience preferred

Bachelor's degree or equivalent work experience

Client focus and a passion for support

Creative and curious troubleshooter

Strong organization and time management skills

Aptitude for technology

Professional communication skills

Benefits

Medical coverage options and HSA benefit

Competitive 401k plan

Parental Leave Program

20 days PTO plus observed Holidays

16 hours of ‘Flexi’ time a year

Generous Tuition Reimbursement offerings

Flexibility of working from anywhere in the world for two weeks out of the year

Company

MRI Software

Glassdoor3.6

MRI Software is a provider of innovative real estate software applications and hosted solutions.

Founded in 1971

Solon, Ohio, USA

1001-5000 employees

http://www.mrisoftware.com

H1B Sponsorship

MRI Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (5)

2023 (4)

2022 (4)

2021 (10)

2020 (3)

Funding

Current Stage

Late Stage

Total Funding

$16M

Key Investors

Bregal SagemountHarvest PartnersTA Associates

2021-08-18Debt Financing· $15M

2020-01-15Private Equity

2017-05-24Private Equity

Leadership Team

Patrick Ghilani

Chief Executive Officer

Marc DiCapua

Sr. Vice President, Product Innovation

Recent News

The Independent

More shoppers hit high streets and retail parks for late Christmas purchases

2025-12-25

MarketScreener

AvidXchange Empowers ERP Partners with Accounts Payable as a Service

2025-12-17

PR Newswire

MRI Software Receives IDC's 2025 SaaS CSAT Award for Facilities Management

2025-10-28

Company data provided by crunchbase